Vice President Account Management - Provider at EXL in undefined

The role owns the end-to-end deal lifecycle—from origination to closure and early-stage expansion— managing complex sales cycles and ensuring strong post-win ramp-up. It requires orchestrating cross-functional teams to deliver integrated, outcome-driven solutions aligned to client priorities, while building and scaling a high-value pipeline. Overall, the role is accountable for driving consistent new revenue growth and contributing to long-term portfolio expansion through strategic, high-impact engagement.

Responsibilities

As part of your duties, you will be responsible for:

1. Strategic Account Growth & Business Development (Named Accounts) - Drive Data & AI led growth strategies across strategic Healthcare Provider accounts, expanding footprint and unlocking new revenue opportunities across subsidiaries

2. New Logo Acquisition & Market Growth - Own new Healthcare Provider logo acquisition, originating, shaping, and closing large, complex deals by positioning integrated Data, Digital, and AI solutions

3. Sales Strategy & Execution - Lead end-to-end sales cycle from prospecting to closure, ensuring strong pipeline creation, disciplined execution, and consistent revenue growth

4. Sales & Revenue Growth - Deliver account growth through upsell and cross-sell of Data, AI and Global Delivery led solutions across Finance & Accounting, Contract Center, Revenue Cycle Management, Provider Analytics, Data Management and other services aligned to evolving client priorities

5. Tech Savviness & Data & AI proficiency in managing and growing client relationships - Build trusted CXO relationships and engage CIOs/CTOs with compelling, context-driven articulation of EXL’s Data & AI capabilities within the client’s technology landscape

6. Cross-Functional Collaboration & Solutioning - Orchestrate cross-functional teams to design and deliver integrated solutions across Data, Analytics, AI, Digital, Finance & Accounting, Contract Center and Clinical Operations

7. Pipeline Development & Conversion - Build and manage a high-quality pipeline with strong conversion discipline and predictable revenue realization

8. Financial Management & Oversight - Drive revenue, pipeline, and profitability performance through strong financial tracking and account governance

9. Market Insights & Competitive Intelligence - Leverage market intelligence to anticipate demand, shape Data & AI offerings, and strengthen competitive positioning

Skills and Personal attributes we would like to have:

1. Thought Leadership in Data & AI - Seen as a credible thought partner to CXOs, with strong understanding of Data, AI, Analytics and tech ecosystems (AWS, Azure, GCP, Databricks, Palantir), enabling articulation of value, limitations, and ROI while influencing strategic decisions and guiding Data & AI-led transformation

2. EXL Differentiation - Position EXL as a Data & AI-led outcomes and orchestration partner

3. Sales Cycle Management – Experience managing complex sales cycles, working with technical stakeholders, and negotiating strategic deals

4. Stakeholder Communication – Strong presentation and communication skills with ability to build relationships across all customer levels, from ICs to C-level executives

5. Analytical & Creative Thinking – Analytical approach to understanding customer needs combined with creative solutions to drive expansion

6. Execution Mindset – A knack for bringing order to chaos and an enthusiastic 'roll up your sleeves' mentality

7. Technology Orientation (Data & AI) – Passion for emerging technologies like AI, with interest in ensuring they are developed safely and responsibly. Translate Data, AI, Cloud, and Domain Ops into client-specific, high-impact solutions

8. Domain & Industry Expertise - Deep understanding of Healthcare Providers Market and evolving client priorities

9. Complex Deal Leadership - Manage multi-stakeholder, large deal cycles and consistently deliver revenue targets

10. CXO Influence & Relationships - Build trusted executive relationships and influence strategic decisions

11. Value Translation - Convert EXL capabilities into business-aligned solutions addressing key client pain points

12. Communication & Executive Presence - Articulate complex Data, AI & Global Delivery concepts with clarity and impact

13. Collaboration & Orchestration - Work across teams to deliver integrated, end-to-end solutions

14. Curiosity & Market Awareness - Stay ahead on Data, AI, Digital, and enterprise trends

Qualifications

Qualifications and experience we consider to be essential for the role:

· Bachelor’s degree in Business, Economics, Engineering, Technology, Business or a related discipline.

· Preferred (but not mandatory) - Master’s degree (MBA or equivalent) from a reputed institution, with a focus on Strategy, Marketing, Finance, or General Management.

· Minimum 15+ years of demonstrated experience in leading delivery teams, business development, sales, pre-sales or related roles, with a strong track record of success.

· 8+ years of experience of leading sales in Healthcare Provider sector is required.

Salary Range: $167,000 - $235,000

The posted range is the hiring range for this role — a subset of the broader range available to employees over time — and reflects base salary across our national hiring scale. Final offers are based on several factors, including the candidate's skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position. The top of the range is reserved for candidates who notably exceed the requirements; the lower end applies to those with less experience or fewer preferred qualifications. For positions based in higher-cost zones (e.g., California, New York, New Jersey), actual compensation may exceed the posted range; your recruiter will share specifics during the process.

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com.

EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.

EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration – and we’ve been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that’s unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It’s our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we’re some of the best in the business. Contact us to see how we can help you achieve your goals.

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Vice President Account Management - Provider (Healthcare)

Responsibilities

Qualifications