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Job Purpose
This job is responsible for pro鈥媣iding IT internal support, including the installation, configuration, maintenance and support of network, services, computing, cyber and information security policies and controls, communication equipment and systems, providing technical advice and support to end users,
Main Duties
Technical Support
路Provide general end user desk support.
路Install, maintain and troubleshoot computer hardware (PCs, laptops), peripherals (monitors, printers).
路Install and troubleshoot telecommunications equipment (cell phones, tablets).
IT Maintenance & Installs
路Maintain an up to date IT inventory, including PCs, printers, telecommunications equipment, and software licenses.
路Install software packages such as operating systems, networking components and business applications.
路Make minor repairs as necessary but will refer major hardware problems to service personnel for correction.
路Managing telephone, door security systems, CCTV system, and video conference system (with supplier when necessary).
路Maintain basic IT system and other business system (liaison with supplier when necessary)
Network & Security
路Maintain and upgrade network
路Implement systems access and security in accordance with company policy.
路Monitor and remove virus and malware systems.
Other
路Other related duties as assigned.
Key Relationships/Contacts
路All internal staff
路Internal/External business partners e.g. software providers
路Accountable persons in HQ
Requirements
Qualifications
路Technical degree in Computer Science or related area;
路Over 3 years related experience;
路Good knowledge of hardware and software in the area of appropriate systems, to include but not limited to Network, windows server, Domain Controller, VMware,Exchange, Antivirus system, Microsoft windows and Office, etc.
路Knowledge of Information Security policy, Citrix, NAS, SAN, SQL Server, backup system, etc.
Person Specification
路Ability to maintain strict confidentiality of sensitive employee and business information.
路Strong interpersonal, communication, and analytical skills ability to adapt to all levels of knowledge and authority.
路Ability to evaluate user issues and judge validity and priority of need.
路Excellent written and spoken English and Mandarin is essential
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