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Consumer Sales Associate (St. Croix)

ATN International Inc
Posted 4 months ago, valid for 8 days
Salary

$13 - $14 per hour

Contract type

Full Time

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Sonic Summary

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  • The Consumer Sales Associate position at One Communications involves guiding customers through the purchase process and providing technical support for various products.
  • Candidates must have a minimum of two years of customer-facing experience and at least one year of experience in a retail sales environment, preferably in the cellular industry.
  • The role requires excellent communication skills, strong organizational abilities, and a commitment to delivering a positive customer experience.
  • This full-time position offers a salary of $35,000 to $45,000 per year, depending on experience and qualifications.
  • Applicants should be flexible with their schedules, as the role may require working evenings, weekends, and holidays.

Job Title

Consumer Sales Associate 

Department

Retail Sales

Location

USVI

Reports to

Consumer Sales Supervisor

 

 

Grade: S03

Job Code:     SL0025

 

 

 

Type of position:

Full-time   Part-time

 

 

Non-Union   Union

 

Hours_40___ / week  

Exempt          Non-exempt

 

JOb Summary

The Consumer Sales Associate will be responsible for guiding Customers through the purchase decision and activation process of all One Communications ’s product offerings, as well as providing equipment support and some technical assistance. The successful incumbent of this position must be able to communicate effectively, possess great organizational skills, lead by example, and encourage a positive TEAM environment.

Qualifications or Prerequisites

Duties and responsibilities include but are not limited to the following:

  • Sell the value of the Company’s products, service plans and ancillary devices, equipment, and accessories
  • Meet set monthly sales targets and quotas as set 
  • Provide a total sales solution to Customers for any of their connectivity needs, to include basic device and equipment setup 
  • Assist Customers in signing up for Tech assisted services and through contracted repair vendors
  • Assist Customers with minor equipment selections including but not limited to (CTV Converters, HD DVRs, EMTAs, Wireless Routers, Batteries, Mobile Devices etc.) troubleshooting and or replacement (Swap)    
  • Provide optimum Customer experience and develop positive relationships 
  • Build Customer confidence by making the store experience interactive, engaging and reassuring
  • Responsible for meeting established sales objectives by matching Customer needs with the right products and services 
  • Make the most effective use of store displays and interactive devices for customers
  • Complete paperwork and sales reports as they relate to store opening and closing 
  • Participate in all channel sales initiatives including but not limited to pop-up shops, direct community sales initiatives
  • Provide optimum Customer experience and develop positive relationships 
  • Responsible for maximizing sales and profitability by focusing on key business initiatives, store merchandising, marketing execution, inventory management, and loss prevention
  • Perform other duties as required

 









  

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REQUIREMENTS, KNOWLEDGE, SKILLS AND ABILITIES

  • At minimum two (2) years’ Customer-facing experience
  • At minimum one (1) year experience working in a retail sales environment; one (1) year cellular industry experience preferred
  • Knowledge of principles and processes for providing Customer and personal services (i.e., Customer needs assessment, meeting quality standards for services, evaluating customer satisfaction)
  • Excellent oral and written skills
  • Experience in the Communications industry, as well as current and emerging technologies
  • Knowledge and experience with wireless retail sales
  • Strong interpersonal skills for interfacing with customers
  • Ability to work in a service-oriented, fast paced team environment
  • Ability to listen carefully and actively
  • Ability to meet established sales targets 
  • Excellent oral and written skills 
  • Bilingual proficiency is a plus
  • Computer literacy, with an aptitude for learning communication products and services
  • Knowledge of Microsoft Office Suite 

 

EDUCATION REQUIREMENTS

  • High School Diploma, GED, or relevant experience. Some college preferred 
  • Minimum of one (1) year of retail, sales, or customer service experience 

 

TECHNICAL REQUIREMENTS

  • N/A

CERTIFICATION REQUIREMENTS

  • N/A

TRAINING REQUIREMENTS

  • N/A

PHYSICAL REQUIREMENTS

  • Standing or sitting, walking, typing, talking and hearing, bending, squatting, reaching, for extended periods of time
  • Ability to occasionally lift up to 25 pounds
  • Moderate noise level

TRAVEL REQUIREMENTS

  • N/A

OTHER REQUIREMENTS

  • Must be willing to work a flexible schedule including evenings, weekends, and holidays 


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