Banquet Server - OC - The Langham, Pasadena

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

The Langham Huntington, Pasadena, Los Angeles is located in Pasadena, California, in the heart of an upscale residential neighborhood bursting with historic gems like Albert Einstein's former residence and famous film locations including the homes from Mad Men and Father of the Bride.

Just up the street you'll find Pasadena's vibrant shopping and entertainment district boasting theaters, boutiques, incredible restaurants and world-class museums. And the hotel is just a short drive from the rest of Pasadena's must-see spots including the Rose Bowl stadium, The Huntington Library, Descanso Gardens, Kidspace Children's Museum and much more.

Check out what’s nearby, or inquire with our concierge team for recommendations on what to see, eat, and do in Pasadena and nearby Los Angeles.

 

DEPARTMENT:       Banquets

 

JOB TITLE:             Banquet Server        

            

REPORTS TO:         Banquet Director, Manager, Captains

 

SUPERVISES:         NA

 

PRIMARY OBJECTIVE OF POSITION:

 

To serve beverages and food to guests in the function rooms of the Hotel while providing friendly, courteous and timely manner to ensure guest satisfaction.  Also, setting up and cleaning function space.

 

RESPONSIBILITIES AND JOB DUTIES:

 

• Ensure proper set-up for all tables in assigned meeting rooms, pay attention to detail.
• Inspect linen, silver, china and other table items for cleanliness and appearance. 
• Serve food, coffee, water and other beverages to customers as listed on the Banquet Event Order. 
• Resolve complaints in regards to banquet functions in positive and professional manner.
• Cooperate closely with other members of the banquet team including servers, porters and kitchen associates. 
• Communicate with Banquet Management on a daily basis. 
• Clean banquet room and banquet area during and after banquet functions. 
• Acquire a working knowledge of the hotel, in house facilities and local information to respond to customer inquiries about the area. 
• Follow health and safety procedures.
• Work well in a team atmosphere and independently. 
• Self motivated and friendly to be able to work with a diverse team of people.
• Perform other duties and responsibilities as requested e.g., special guest requests.
• Must adhere to All State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests to insure all laws are being followed.
• Other duties as assigned by management.

 

PHYSICAL DEMANDS:

 

• Must be able to lift and carry minimum of 30 pounds.
• Standing for 90 % of work shift is required.

• Activities include standing, reaching, bending, pushing, pulling, handling, lifting, carrying, seeing, hearing, talking, walking.

   

SPECIAL SKILLS REQUIRED:

 

• Must have basic knowledge of food and beverages preparation.
• Ability to perform job functions with minimal supervision.
• Ability to work cohesively with co-workers as part of a team.
• Ability to read, speak and understand the English language in order to communicate with guests and other staff members.
• Ability to work stand and work in confined spaces for long periods of time. 

• Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel.

   

EDUCATION REQUIRED:

 

• Any combination of education and experience that provides the required knowledge, skills and abilities. 

 

EXPERIENCE REQUIRED:

 

• One year experience as a server in a luxury environment preferred.

 

LICENSES OR CERTIFICATES:

 

• Food Handler’s Certificate required.
• Must be minimum age to serve alcohol.
• CPR Certification and/or First Aid Training preferred.