PT Technician, Computer Support Center

The staff and faculty of Northampton Community College share a single goal: to help students transform their lives through education. It's a goal that reaps rewards thousands of times over the course of a career. Employees at Northampton receive competitive compensation and an array of benefits while working on campuses located in a region with a very high quality of life.

We invite you to consider applying for one of our currently available positions. For more information on the College, please visit www.northampton.edu. For more information on life in the Lehigh Valley, please visit https://www.northampton.edu/human-resources/life-in-the-area.htm.

NCC is strongly committed to increasing the diversity of the college community and the curriculum. Candidates who can contribute to that goal are encouraged to identify their strengths or experiences in this area.

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This posting will close on:

**No further applications will be accepted on or after this date**

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Summary: This position is to provide technical support for all NCC Campuses but primarily be based out of our Pocono Campus with responsibilities including but not limited to desktop, network, AV, and support center services

Responsibilities: (1) Primary technology support services for Fowler and Main Campus by monitoring phones, emails, and providing onsite support at Pocono campus. (2) Advanced troubleshooting/support escalation/tier 2 service (3) Work with Desktop, Network, and other Support staff to develop, coordinate, and install desktop, printer, and AV equipment (4) Provide  basic technical support for events across all campuses as needed (5) Ensure technology work orders are tracked, assigned, and addressed promptly (6) Perform other duties and projects as assigned.

Organizational Relationships: The position reports to the Help Desk Manager.

Performance Standards: Performance in this position is considered to be satisfactory when: (1) mutually agreed upon objectives have been obtained within a specified time frame, (2) responsibilities of the position have been carried out at a level consistent with performance objectives, (3) effective and cooperative relationships exist with the other members of the information technology services staff, as well as other members of the administrative team, faculty and other members of the College community.

Qualifications: (1) Education: Bachelor’s degree in Business Administration preferred, Computer Science, or Instructional Technology and two years experience; or Associate’s degree and three years experience; or relevant, substantial related experience(2) Skills, Knowledge, Abilities: (a) Knowledge and experience with audiovisual, video-conferencing, and instructional technology systems (b) Experience with instructional technology systems and services in a higher education environment; (c) Experience with maintaining account management systems and services (d) Experience with developing, testing, deploying and testing desktop images (e) Excellent customer service and communication skills (f) Experience with implementing and troubleshooting network and print management systems (g) Experience with Mac and Windows in an advanced troubleshooting environment strongly preferred