Sonic Summary

The job involves managing customer service inquiries through Gmail and Shopify, requiring a friendly and helpful demeanor.
Daily tasks include processing approximately 20 draft orders, generating invoices via Xero, and confirming order details with customers.
The role also includes tracking orders with the 3PL warehouse and following up on delivery issues, as well as sending personalized thank-you emails.
Candidates should have at least 2 years of relevant experience in customer service and order management, with a salary of $45,000 per year.
Additional responsibilities include maintaining accurate records and assisting with monthly reporting and calendar organization.

• Triage and manage the Gmail inbox each morning

• Respond to customer enquiries in a casual, friendly and helpful tone

• Manage Shopify customer service enquiries

• Process approximately 20 draft orders per day

• Process orders and generate invoices through Xero

• Confirm order details and ETAs with customers

• Lodge orders with the 3PL warehouse and obtain tracking information

• Update tracking in Shopify and fulfil orders

• Follow up on delivery or order issues

• Send personalised customer thank-you emails

• Manage overdue invoice follow-ups using set templates and cadences

• Maintain accurate Xero records and invoice tracking spreadsheets

• Assist with monthly Container Deposit Scheme reporting

• Schedule and confirm calls and assist with calendar organisation

• Provide a brief daily update to the founder covering completed work, orders, customer matters, invoice follow-ups and anything requiring attention

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