Front Desk Clerk

Job Description:

PRIMARY FUNCTION:

The primary function of a Front Desk Clerk is to perform customer service and attend to guests at the front desk of the hotel.

DUTIES AND RESPONSIBILITIES:

• Check guests in and out of rooms using computer.
• Be able to take guest reservations by phone or in person.
• Operate hotel switchboard in order to transfer guest calls and record and make guest wake up calls.
• Drive shuttle van as needed.
• Responsible for balancing cash drawer and shift deposit.
• Oversee the gift shop and complete transactions related to the gift shop while on duty.
• Maintain files and complete paperwork related to the front desk.
• Have knowledge of and use proper procedures for any safety and/or security issues that occur during shift.
• Ability to operate laundry equipment to wash, dry, fold and store laundry.
• Deliver rollaways, cribs and additional guest supplies if requested.
• Keep all work areas and lobby clean and orderly.
• Other duties may be assigned.

MINIMUM QUALIFICATIONS/EXPERIENCE:

• High School diploma or equivalent required.
• Must have valid driver’s license.
• Good working knowledge of computers.
• Must have strong customer service skills.
• Ability to read and interpret documents, such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to communicate effectively to customers or employees of organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:

The physical requirements and work environment described are representative of those present while performing the essential functions of this job.

• Must be able to sit, stand and use telephone and computer, for extended periods of time.
• Must be able to climb up and down stairs.
• Must be able to lift up to 50 lbs.

TMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.