Oberlin - House Person

Reports To: Executive Housekeeper 

FLSA Status: Non-Exempt

Position Summary

The House Person is responsible for maintaining the cleanliness, appearance, and overall condition of guest room areas, public spaces, meeting rooms, and hotel corridors. This role provides essential support to Room Attendants and the Housekeeping Department, helping ensure efficient operations and exceptional guest experience.

 Responsibilities

• • Sweep, vacuum, dust hallways and stairwells, spot clean walls, carpets, lights, etc. on guest floors
  • Acting as a runner to deliver clean linens, towels, and amenities to floors as needed
  • Stocking and assisting to maintain room attendant carts with supplies as needed
  • Setting up / cleaning and resetting meeting rooms according to guests’ needs 
  • Maintaining shelf organization in the storerooms and replenishing storerooms supplies
  • Pulling linens and trash from guest rooms and from room attendant carts
  • Reporting maintenance issues 
  • Assisting in storing carts at the end of the day
  • Delivering special request items, such as cribs, to guest rooms upon request
  • Listening and responding to guests’ requests or complaints
  • Providing information to guests about hotel and local attractions, services, facilities, and other amenities
  • Assisting the Room Attendants and Lobby Attendants as needed
  • Maintain a safe environment for all employees and guests, following all Hilton and Quality Hospitality policies and procedures.

Requirements

• Strong initiative, sense of urgency and work ethic 
• Punctual, reliable, and regular attendance 
• Strong attention to detail 
• Customer-service oriented
• Ability to work in a fast-paced environment 
• Excellent interpersonal skills 
• Must be able to lift and carry up to 25lbs. Must be able to stand, sit, stoop, bend, twist, and reach frequently and for extended periods of time.
• Strong multitasking and organizational skills
• Maintain a professional appearance and attitude at all times