Service Center Technician (Third Shift)

Evertec

Posted a month ago, valid for 12 days

Competitive

Full Time

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Sonic Summary

The Service Center Technician is responsible for answering, evaluating, and prioritizing incoming requests via telephone and web.
This role involves making initial assessments and resolving issues or routing them to appropriate support groups based on established service levels.
Candidates must have a minimum of one (1) year of experience in a related field.
An Associate degree in Computer Programming, Science, Administration, Technology, or Education is required for this position.
The salary for this role is not specified, but candidates should possess strong analytical, communication, and computer skills.

Short Description

The Service Center Technician answer, evaluate, prioritize and make the initial assessment of incoming telephone and web requests, attempting to resolve them or route them to the appropriate support groups, based on established service levels or specific timeframes. Use service management tools and known error databases to consult the situation and try to resolve them as the first level of support.

Physical Requirements

Education

Associate in Computer Programming/Science, Administration, Technology, Education

EXPERIENCE

Minimum of one (1) years' experience in related field

CERTIFICATES AND LICENSES

Competencies

Analytical Skills

Communication

Computer Skills

Keyboard Profficiency

Time Management

Documentation

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