Customer Technical Support Specialist

Harris Computer

Posted 14 days ago, valid for 13 days

Competitive

Full Time

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Sonic Summary

The position reports to the Director of Operations and involves fulfilling tasks assigned by the direct manager.
The role focuses on deploying the Company's Customer Support activities, including assisting with technical queries and service calls.
Candidates are expected to answer customer queries and provide telephone support outside of regular office hours as needed.
The responsibilities also include planning, managing, and performing version upgrades both on-site and remotely.
This position requires on-call support on a rotational basis during evenings, weekends, and holidays, with a salary of $60,000 and a minimum of 3 years of experience.

Reports to the Director of Operations.
Fulfills tasks based on direct manager assignment
Deploys Company’s Customer Support activities: Assists in the response to customer technical queries and service calls to the Customer Support.
Answers customer queries to support telephone out of office hours as and when required.
Plans, manages and performs version upgrades, on site and remotely.
Be available for On-call support on rotation, evening, weekends and holidays as necessary

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By applying, a Harris Computer account will be created for you. Harris Computer's Privacy Policy and Terms & Conditions will apply.