Merchant Service Representative

Evertec

Posted 23 days ago, valid for 12 days

Competitive

Full Time

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Sonic Summary

The Merchant Service Representative is tasked with delivering exceptional customer service to both internal and external clients by leveraging a deep understanding of company products and effective communication skills.
This role involves entering merchant data into various applications to facilitate the acceptance of different merchant products and services.
Candidates must possess a Bachelor's degree in Business Administration and have a minimum of two years of experience in a customer care role and data entry.
Experience supporting technology products or handling financial inquiries related to customer boarding and billing is considered an advantage.
The position does not require any specific certificates or licenses, but emphasizes competencies such as customer orientation, emotional intelligence, time management, and communication skills.

Short Description

The Merchant Service Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department. Also, is in charge of boarding all merchant data into the different applications in order to accept the different merchant products and services.

Physical Requirements

Education

Bachelor en Business Administration

EXPERIENCE

Two (2) years of experience in a customer care role and data entry. Prior experience in a role supporting technology products or financial inquiries related to customer boarding and billing, is definitely a plus.

CERTIFICATES AND LICENSES

Non required

Competencies

Customer-Oriented

Emotional Intelligence

Time Management

Analysis & Solution Builder

Communication

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