This role is for one of the Weekday's clients

Allen, Texas (Onsite)

Pay Rate: Up to $25 to $27/hr (Based on experience & certifications)

Become a part of a top organization in the public safety and security technology sector, specializing in advanced Vehicle Intelligence and ALPR solutions. We are looking for a Technical Support Specialist II who possesses strong expertise in networking, Linux, Windows Server, and troubleshooting to deliver high-level technical support in a dynamic, fast-paced environment.

Responsibilities:

Deliver remote technical assistance through phone, email, web, and direct customer engagement
Diagnose and resolve issues related to hardware, software, networking, VPN, VLAN, TCP/IP, DHCP, and WiFi
Provide support for Windows Server platforms and Linux operating systems (preferably Ubuntu/CentOS)
Manage inbound and outbound technical support calls and oversee support ticket resolution
Collaborate closely with Product and Engineering teams to address and solve customer problems
Record technical issues and solutions, and update knowledge base documentation
Assist Regional Sales Managers by fulfilling technical support requests
Support internet protocols, SSL/TLS certificates, Azure Cloud services, container technologies, and virtualization platforms

Required Skills:

2 to 3+ years of experience in Technical Support or Application Support roles
Excellent troubleshooting and analytical abilities
Proficiency with:

Windows Server 2008/2012/2016
Windows 7/8/10
Linux Command Line Interface (CLI)
Network devices such as routers and switches, VLANs, VPNs, TCP/IP protocols
PowerShell scripting
HTTPS, SSL/TLS security protocols

Strong verbal and written communication skills

Preferred Qualifications:

Certifications such as CCNA, MCSE, CompTIA A+, and Linux certifications
Experience working with VMware or Hyper-V virtualization platforms
Knowledge of Azure Cloud and container technologies
Familiarity with ITIL framework is a plus

Additional Information:

This is a 6-month contract position with potential for extension or transition to permanent hire
Candidates must be willing to work onsite in Allen, TX
Successful candidates are required to pass the CJIS background screening
The interview process consists of two rounds: one onsite and one via Google Meet

Must-have skills

Linux, Networking, Help Desk Support

Good-to-have skills

On-call Support

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