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Job DetailsJob Location: Allentown, PA 18104Position Type: Full TimeEducation Level: High SchoolTravel Percentage: NoneJob Shift: DayJob Category: Admin - ClericalSummary:  Schedules surgical and diagnostic appointments for patients by telephone or in person and provides patient education by performing the following duties. Essential Functions: •   Obtains new patient referrals via telephone or insurance websites. •   Obtains authorizations for procedures, diagnostic testing, medication authorizations, pre-operative testing, or surgeries as required by patient’s health care insurers or managed care providers. •   Schedules internal and external appointments, procedures, and surgeries. •   Reviews surgical procedures with patients, providing education and review of necessary documents and secures patient’s signatures on required documents. •   Confirms patient surgical and diagnostic appointments with appropriate facilities and ensures transport of appropriate documents. •   Schedules pre-admission testing, surgical clearance appointments with patient’s Primary Care Physician office, Cardiology or other specialty practices. •   Timely review of pre-operative testing results and forwards abnormal test reports to surgeon, physician assistant and clinical coordinator.  Communicates same with patient’s Primary Care Physician regarding medical clearances. •   Prepares and collates surgical paperwork and ensures timely delivery to surgical site. •   Reviews chart for completeness and accuracy by ensuring all pertinent studies/diagnostics are available prior to pre-operative testing and surgeries. •   Immediately greets and directs patients and visitors, answers telephone calls promptly and courteously. •   Utilizes Electronic Medical Record to document all patient communications. •   May assist with check-in and check-out as assigned. •   Other duties may be assigned. QualificationsQualifications                   •   Formal training as a Medical Assistant, Clinical Coordinator, Athletic Trainer or Licensed Practical Nurse; or two to four years related experience and/or training; or equivalent combination of education and experience. •   Graduate of an accredited medical assistant, nursing or ATC program; holds a current license. •   Current CPR/AED Certification.            •   Customer service skills. •   Knowledge of third party insurance. •   Previous medical office experience including surgical and office scheduling and patient education. •   Excellent verbal communication skills. •   Must be able to work closely with physicians and other team members. •   Computer literate. •   Detail oriented, outgoing and professional. •   Two years clinical experience in an orthopaedic setting. •   Must be able to work until 6:00 pm. •   Team player. •   Electronic Medical Records experience preferred. •   Prior research experience helpful. •   Bi-lingual/Spanish skills for interpreting a plus
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