CALL CENTER SPECIALIST I

Job DetailsJob Location: Allentown, PA 18104Position Type: Full TimeSummary:   Operates telephone system by answering incoming calls, scheduling appointments and directing all other callers to appropriate personnel to ensure Patient Care Excellence by performing the following duties. Essential Functions:  •    Schedules patient appointments, determining between urgent and non-urgent injuries. •    Answers incoming telephone calls and responds accordingly and/or directs caller to appropriate personnel. •    Receives and conveys detailed and descriptive messages from patients and directs to appropriate personnel. •    Answers questions about organization and provides callers with address, directions, and other information. •    Other duties may be assigned. QualificationsQualifications: •    High school diploma or general education degree (GED). One-year related experience and/or training; or equivalent combination of education and experience.  •    Ability to multitask and maintain professional telephone etiquette.                          •    Computer Database software and Internet software. •    Problem solving skills in standardized situations. •    Ability to work accurately and efficiently. •    Excellent verbal and written communication skills. •    Knowledge of medical terminology helpful. •    Prior customer service representative experience required.   •    Knowledge of 3rd party insurance and medical office experience helpful.   •    Prior experience in an orthopaedic setting helpful.