Banking Equipment Repair Supervisor

Banking Equipment Repair Supervisor
(Repair Depot Supervisor)

Position Summary:  

The Repair Depot Supervisor is a hands-on leader responsible for the day-to-day execution and oversight of repair, refurbishment, and reverse-logistics activities within the ALP repair depot. This role works directly alongside technicians while also supervising workflow, quality, inventory handling, and adherence to standard operating procedures.  

The ideal candidate is a working leader-comfortable performing repairs and diagnostics--while also managing priorities, coaching technicians, and ensuring operational targets are met.  

Key Responsibilities:  

Operational Execution (Hands-On)  

• Perform repair, refurbishment, and functional testing of equipment in accordance with SOPs and OEM standards 
• Troubleshoot failed units and determine refurb vs scrap disposition 
• Process RMAs, DOA returns, and core returns accurately and timely 
• Support teardown, parts harvesting, and material recovery activities 
• Ensure proper staging, labeling, and movement of inventory within the depot  

Supervision & Daily Leadership  

• Lead and support a team of repair technicians through daily workload execution 
• Assign work, balance queues, and manage WIP to meet turnaround time targets
• Provide on-the-floor coaching, training, and quality feedback 
• Serve as the first point of escalation for repair issues, quality concerns, or process gaps 
• Ensure compliance with safety, quality, and inventory control procedures 

Inventory & Process Control  

• Ensure accurate consumption, tracking, and return of parts in the ERP system 
• Partner with Inventory Control on cycle counts, audits, and discrepancy resolution 
• Enforce core return, DOA handling, and non-repairable disposition processes 
• Identify process inefficiencies and recommend continuous improvements 

Performance & Communication  

• Track daily throughput, backlog, and aging work 
• Communicate status, risks, and needs 
• Support KPI reporting related to turnaround time, quality, recovery value, and labor efficiency 
• Assist with onboarding and training of new depot personnel 

Qualifications:  

Required  

• 5+ years of experience in repair, refurbishment, manufacturing, or technical service operations 
• Prior experience leading or supervising technicians in a hands-on environment 
• Strong mechanical, electrical, or electromechanical troubleshooting skills 
• Experience with inventory systems, RMAs, and reverse logistics processes 

Preferred  

• Experience with ATM,SmartSafes, or similar electromechanical equipment 
• ERP experience (Oracle Fusion preferred) 
• Lean, Six Sigma, or continuous improvement exposure