eCommerce and Payments Representative

The eCommerce and Payments Representative will assume, but not be limited to, the following responsibilities:

• Performs all Fedline functions, including member and credit union-initiated wire transfers, return item receipt, ACH processing, cash orders, and FRB adjustments.
• Reviews the mobile checks through Ensenta, extending holds on checks when warranted.
• Answers member calls and resolves Bill Pay member inquiries or concerns. Processes payroll deduction forms received from different entities, including payroll deduction error resolution.
• Processes ATM and Visa card disputes as well as ATM fraud. Follows up with the member for any additional documentation needed.
• Completes the quarterly Visa Certification report.
• Processes all fraud alerts received to mitigate losses daily.
• Processes CO-OP ATM adjustments daily.
• Recommends process improvements and efficiency solutions. Works with team members on projects to implement the improvements.

The successful candidate will possess the following education, knowledge and skillsets:

• High school diploma, GED, or equivalent
• One to three years of relevant work experience in a financial institution
• Detailed oriented and accurate

We provide competitive compensation and benefits package that includes:

• Medical, dental, and vision insurance
• Life insurance
• 401k Retirement Plan (matching contribution=5%, immediate vesting)
• Paid Time Off (PTO)
• Paid Holidays
• Educational Reimbursement

"Actual compensation is determined based on experience, education, skills, internal equity, and other job‑related factors."

EOE