Counter Staff-Part Time

Guest Service Representative

Job Description

JOB TITLE: GSR-Guest Service Representative

REPORTS TO: General Manager

FT or PT: Full-Time/Part-Time

Position Information

Company: Edit, TX-AUSTIN LLC

Position: Guest Service Representative

Status: Part Time

Shift: 2pm to 7pm Mon-Fri, Sat 10am to 5pm, Sun 10am to 3pm

Job Description:

Services the customer in a timely, accurate, courteous, and pleasant manner ensuring that all their questions are

answered and that they are treated with utmost respect.

ESSENTIAL DUTIES AND RESPONSIBILITIES

 Customer Service

o Implementing the Smile Program

o Making eye contact with the customer and speaking clearly and directly to the customer.

o Informing the customer of the total price owed before retrieving clothes.

o Counting all hangers to ensure that all clothes are included.

o Providing the customer with a receipt

o Advising the customer of any promotions or coupons currently in effect.

o Including a driver's license number and initialing ALL CHECKS.

Responsibilities:

 Know the cut-off times for clothes in and out (normally in by 9:00 a.m.- out same day)

 Assist in line loading all garments.

 Review and reconcile tickets not assembled report.

 Keep the store front clean (sweeping and mopping floor, cleaning glass, cleaning counters, and avoid excess

paper or clothes on the counter)

 Perform a physical inventory as scheduled twice a month.

 Contact customers when clothes are over 45 days old.

 Remove clothes from line after 120 days.

 Assist in the locating any clothes that are missing that could result in a CIF.

 Properly document any refunds to customers or any other reason for altering the price of a ticket

 Prepare CIF reports completely and accurately and submit to plant manager Know the prices charged for key

garments.

 Know how to accept and quote leather and send to leather cleaner (Sims)

Job Type: Full-time

Pay: From $12.00 per hour