Community Services Supervisor (Full-time)

ChildServe is hiring a Community Services Supervisor.  This service leader will be responsible for the day-to-day supervision of Community Services, including Respite and Supported Community Living programs. The role will also ensure a therapeutic, healthy and safe environment for the children, parents and staff as well as be responsible for quality assurance and compliance for all programs under responsibility.

Schedule

40 hours per week, Flexible business hours with rotating on-call for weekends and evenings.

Wage

Salaried $45,000-47,000/year based on experience

How You’ll Make an Impact

• Oversee child service coordination, including intake, admissions, recertifications, scheduling, and family service agreements.
• Implement and monitor individualized care plans, ensuring quality care delivery, accurate documentation, and regulatory compliance.
• Serve as a key liaison for families by maintaining timely communication, addressing service needs, and supporting attendance and scheduling.
• Lead workforce management by recruiting, hiring, onboarding, training, scheduling, and supervising direct care staff while ensuring compliance with all requirements.
• Drive service excellence through staff coaching, performance management, quality assurance, billing accuracy, retention efforts, and fostering a positive, inclusive environment for children, families, and employees.

What You’ll Need:

• Bachelors degree preferred
• Minimum of one year supervisory experience
• Experience in Respite and SCL services and experience working with children/young adults with special health care needs is preferred. Equivalent combination of related experience and education considered.
• Demonstrate proficient organizational and time management skills with developed problem-solving skills and decision-making, and ability to prioritize multiple demands.
• Must have current valid Iowa Driver’s license.  May be required to obtain chauffeur license.  Ability to become an approved driver and maintain a driving record that meets facility and insurance approval.
• Computer skills including Microsoft Office, and ability to proficiently learn new software programs.
• Ability to communicate effectively through reading, writing and speaking the English language 

Not sure if you hit 100% of the position expectations? Let's talk! Reach out to our Talent Acquisition team by emailing careers@childserve.org. 

Benefits

• Medical, dental, and vision insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Employee Assistance Program (EAP)
• 403(b) retirement plan with company match
• Life and disability insurance
• Paid Time Off (PTO)

Make a Difference Every Day at ChildServe

• ChildServe partners with families to help children with special healthcare needs live a great life. 
• ChildServe is a leading pediatric healthcare provider with Iowa’s only children's specialty hospital, offering a variety of services and programs to meet each child’s unique needs.
• ChildServe’s four key specialty areas include: complex medical care, pediatric rehabilitation, autism and behavioral health, and community-based services. With a coordinated approach to care delivery, services are interwoven and streamlined, so families can address their child’s needs in one location.
• Established in 1928, ChildServe proudly provides more than 30 pediatric specialty services to nearly 6,000 children in Iowa each year.

ChildServe is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email careers@childserve.org. ChildServe is an Equal Opportunity Employer.