Veterinary Teaching Hospital Assistant II

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Are you passionate about animals and providing outstanding customer service? Do you thrive in a fast-paced, team-oriented environment where every day brings new challenges and opportunities to make a difference? If so, we want YOU to join our veterinary hospital team as a Large Animal Veterinary Teaching Hospital Assistant II!

Hours: The position requires working Monday through Friday from 6:30 a.m. to 3:30 p.m. Some holiday shifts will also be required.

Why You’ll Love This Position:

• Meaningful Work: Help clients navigate their pet’s care journey and play a vital role in their health and happiness.
• Team Atmosphere: Collaborate with skilled doctors, students, and support staff in a positive and supportive environment.
• Exciting Responsibilities: Take on important tasks such as client communication, administrative duties, and service coordination to keep every day engaging.
• Fast-Paced Energy: Stay active and focused in a role that keeps you on your toes with 200+ calls a day and a variety of tasks to accomplish.

Key Job Duties

Customer Service/Client Communication

• Welcome clients and update patient information in the hospital database.
• Schedule appointments, handle emergencies, and provide detailed instructions for visits.
• Explain hospital policies, payment procedures, and consent requirements.
• Manage high call volumes, transfer calls to appropriate departments, and address client inquiries.
• Collect deposits for inpatient care and explain credit and billing policies.

Administrative Tasks

• Manage communications for faculty, students, and staff.
• Train and supervise students in office procedures and medical record handling.
• Support doctors and students by providing access to client records, contact details, and visit history.

Service Coordination

• Organize and maintain medical records.
• Deliver food, supplies, and lab samples.
• Prepare and send out billing statements and other client communications.
• Maintain the reception area with necessary forms and supplies.
• Sort and distribute mail and assist with database updates.

Join us and be part of a team that makes a real difference in the lives of animals and their families. Apply today to become a Veterinary Teaching Hospital Assistant and start a career you’ll be proud of!

Required Minimum Qualifications:

• Customer service or receptionist experience totaling two years.
• Knowledge of medical terminology or animal disease symptoms, or post-high school education that provides the knowledge and skills to perform the job duties.
• Data entry skills.

Preferred Qualifications:

• Prior receptionist experience within a large or small animal clinic.
• Customer service experience in high-volume or fast-paced environments.
• Experience with payment processing, invoicing and/or bookkeeping.
• Familiarity with scheduling systems or client management software.
• Associate's degree or coursework in veterinary technology, animal science, or related field.

Department/Program & College Description:

Department Unit/Website:
Home - Lloyd Veterinary Medical Center

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.

Application Instructions:
To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:

Resume/Curriculum Vitae

Letter of Application/Cover Letter

If you have questions regarding this application process, please email employment@iastate.edu, or call 515-294-4800 or Toll Free: 1-877-477-7485.

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Iowa State University does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, genetic information, sex, marital status, disability, or status as a U.S. Veteran. Inquiries regarding non-discrimination policies may be directed to Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, Ames, Iowa 50011, Tel. 515-294-7612, email eooffice@iastate.edu.

General ISU compensation information can be found on the University Human Resources website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.