Customer Service Representative

About Us:

With a two-decade history on the forefront of the stone market, Best Cheer Stone (BCS) embodies affordable excellence in stone materials. Our goal is to bring the most exquisite stone in the world to fabricators and commercial builders everywhere, pairing the personalized service of a local stonemason with the large-scale capabilities of a global distributor. Our factory-direct facilities on both coasts offer slabs, prefabricated countertops, pre-fabricated vanity tops, tiles, mosaics, façade panels and cut-to-size items; our west coast facility is home to the country’s largest selection of pre-fabricated countertops and vanity tops.

The Customer Service Representative (CSR) attracts potential customers by answering product, service questions, support of reception area and sales team, support showroom foot traffic, suggesting information about other products and services. Process orders prepare correspondences and fulfill customer needs to ensure customer satisfaction.

Responsibilities:

• Handle VIP account orders, delivery orders and E-commerce orders for all or part of these duties 
• Take Sales orders, create S/O, and advise payment. 
• Confirm orders with customers.
• Send orders to C/R to release and log to Pick up by appointment Log.
• Communicate w/customer for all order related issues.
• Check pallets and take phots if needed and report pallet information to customers. 
• Organize / Arrange Pick up by appointment, deliver orders, 3rd party trucking orders with warehouse 
• Coordinate with C/R for pick up by appt, 3rd party trucking orders and delivery orders. 
• Oversee inventory level, make necessary transfer arrangement and record transfer transaction in NAV. 
• Support Warehouse for Inventory management, check stock, back orders, etc.  
• Support C/R if needed.  

Requirements:

• Excellent oral and written English language communication skills
• Provide high level of customer service
• Good organizational skills
• Proven ability to handle multiple tasks at once.
• Demonstrated experience with the use of PCs, along with the ability to navigate in a multi-window-based environment.
• Intermediate skills in MS Outlook, Word and Excel
• Bilingual (Spanish) a plus.

Working Conditions: Multiple environments including office and warehouse.

Pay Range: $19.50-$22