Job Details: Job Location: Hampton Inn and Stes Anaheim - Anaheim, CA, Salary Range: $18.00 - $19.00Hourly, Job Shift: Graveyard, This position is specifically for an Overnight Houseperson. All duties are to be performed during nighttime, overnight hours. Only individuals with overnight availability should apply.The Houseperson is responsible for supporting the Housekeeping department by helping maintain clean, organized, and well-stocked guest rooms and hotel areas. This role assists Room Attendants with duties such as stripping beds, collecting soiled linens and trash, delivering clean linens and supplies, and preparing rooms for cleaning. Housepersons also help maintain housekeeping storage areas, transport supplies throughout the property, and respond to guest and operational requests as needed. Success in this role requires strong teamwork, attention to detail, good time management, and a positive attitude. Housepersons work closely with Room Attendants and other hotel departments to ensure efficient operations and help provide guests with a clean, comfortable, and enjoyable stay.Essential Job Duties and Responsibilities (Other duties may be assigned): Reasonable accommodation may be available for individuals with disabilities. Assist Room Attendants by stripping beds and removing soiled linens from guest rooms Collect and transport dirty linens, towels, trash, and other items from guest rooms and housekeeping areas Deliver clean linens, towels, amenities, and housekeeping supplies to storage areas and Room Attendants as needed Maintain housekeeping closets, storage rooms, and work areas in a clean, organized, and fully stocked condition Vacuum hallways, stairwells, elevators, and other assigned areas as needed Remove trash from guest floors, housekeeping areas, and designated locations throughout the property Assist with moving, setting up, and delivering rollaway beds, cribs, furniture, and other hotel equipment Support Room Attendants with special cleaning projects and operational needs Respond promptly to guest requests and deliver requested items in a courteous and professional manner Inspect assigned areas and report maintenance issues, damages, safety hazards, or unusual conditions to the appropriate department Assist with receiving, organizing, and transporting housekeeping supplies and linen deliveries. Help maintain the cleanliness and appearance of guest corridors, service areas, and back-of-house areas Adhere to all safety, security, and housekeeping procedures to provide a safe environment for guests and team members Collaborate with Room Attendants and other hotel departments to ensure efficient operations and excellent guest service Uphold hotel standards and procedures, including handling lost-and-found items, protecting guest privacy, and maintaining confidentiality Follow environmentally responsible practices and procedures to support the hotel's sustainability efforts Other Essential Duties (Continued): Attends hotel and department meetings and other functions required by management Communicates all pertinent information to Housekeeping Supervisor and/or Executive Housekeeper Must be available to work weekends and holidays Arrives to work on time, ready to clock in, in a clean/pressed uniform and non-slip shoes Must maintain high standards of personal appearance and grooming Wears name tag at all times when at work Must be attentive, courteous and efficient at all times when dealing with the guests and co-workers Comply at all times with compliance standards and regulations to encourage safe and efficient hotel operations Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel in such a manner that promotes harmony and goodwill throughout the workplace Be familiar with all policies and hotel rules, and hotel terminology Must be capable of self-supervision and have the ability to manage time accordingly in order to complete the required workQualifications: A minimum of 1 year of progressive experience in hotel housekeeping Minimum age requirement of 18 years Knowledge and Skills: Proficiency in multitasking is essential Ability to support the needs of Room Attendants and other housekeeping team members Possess a friendly demeanor and the ability to address guest requests and concerns promptly and courteously Proficiency in using cleaning equipment and supplies, including vacuums, mops, and disinfectants, to sanitize bathrooms and other room areas Understanding of hotel safety and sanitation protocols to ensure a safe and hygienic environment for guests and staff Capability to perform physically demanding tasks such as lifting, carrying, pushing, pulling, bending, and standing for extended periods Knowledge of safety protocols to handle chemicals Ability to keep track of room supplies, restock as necessary, and maintain an organized work area Reasoning Ability: Housepersons need strong organizational and problem-solving skills. They should be able to assess situations, make good decisions, and prioritize tasks to support Room Attendants and ensure guest rooms and housekeeping areas are maintained efficiently. They must be able to adapt quickly to changing operational needs, such as urgent room requests, linen shortages, special projects, or guest requests. Housepersons should also be proactive in identifying safety concerns, maintenance issues, supply needs, or other problems and take appropriate action to help ensure smooth operations and a positive guest experience. Physical Demands: Reasonable accommodation may be available for individuals with disabilities. Continuous standing Frequent walking No sitting Normal neck motion Maximum carrying weight up to 5-30 pounds (supplies) Carrying distance up to 20 feet Frequent Reaching Intermittent overhead lifting Frequent waist to chest level lifting Intermittent floor level lifting Climbing on stool is occasional No crawling Balancing is seldom Crouching is occasional Kneeling is seldom Pushing and pulling maximum weight up to 150 pounds is intermittent (Hskp. Cart) Intermittent pushing and pulling Frequent bending and twisting Continuous standing and reaching Continuous and repetitive use of hands manipulating items (hold, grip, grasp, finger, feel) Continuous use of feet Must be capable of climbing and descending stairs during the shiftThis job description is not an exhaustive list of all job functions that are required of an employee in this position, and employees are expected to work collaboratively as a team to achieve the company's goals; therefore, other duties may be asked of an employee in this position from time to time.
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