NMS Camps - Operations Manager Apprentice

Job Description

The NMS Shareholder Apprentice Program is designed to provide motivated Shareholder candidates the unique opportunity to receive on-the-job training within the Anchorage-based camp services division for a period of 24 months, and upon successful completion of the program will be prepared to step into regular full-time employment as a fully qualified operations manager.

This position will provide field or regional oversight, coordination, and supervision of personnel involved in providing food, cleaning and maintenance services to clients on multiple contracts.  This position will be responsible for providing management support as described in the essential duties and responsibilities. The apprentice will learn how to perform all of the essential duties of the Operations Manager, listed below, and any other duties as assigned.

This is an in-office position. The posting will remain open until filled, and qualified shareholder candidates will be contacted for interviews as they are identified.

Responsibilities

Contract Management

Under the supervision of the Vice President, the Apprentice will

• Be knowledgeable of the terms and conditions, deliverables, and services of the managed contracts
• Understand the scope of work for delivery and manage accordingly
• Develop standard operating procedures for contracts under their management
• Perform client reporting as outlined in the contract
• Cultivate positive relationships with contract representatives
• Effectively manage client expectations, conducting annual expectation & quarterly KPI meetings

People Management

Training

• Plan, schedule and conduct specific training as needed or directed
• Review training reports and ensure proper documentation practices are followed at assigned contracts.
• Perform all necessary recordkeeping in the LMS to keep training records accurate and up to date
• Maintain a minimum of 95% compliance across managed units, communicating with site leadership and direct reports on training status.
• Ensure direct reports understand the work procedures and other standard operating procedures for their sites.

Hiring  

• Work closely with the recruiting team, reviewing job descriptions, screening and interviewing candidates and making final hiring decisions, using the HR iCIMS dashboard.
• Complete HR hiring manager survey
• Communicate closely with selected candidates to facilitate a smooth onboarding process, including LMS access, first day expectations, issuing uniform and other equipment as necessary.
• Ensure new hires are given an orientation and site-specific EAP training.
• Ensure new hires receive and complete the 90-day survey and distribute recognition stickers for the milestone.

Performance Management

• Clearly communicate all performance expectations and evaluative/measurements of success to the employees.
• Coach underperforming employees using corrective actions to identify the source of underperformance and create a plan to equip them for success.
• Engage in NMS’ progressive disciplinary process as needed for previously coached and consistently underperforming employees, or as warranted by violations of company policy.
• Conduct annual reviews of performance, giving constructive feedback to the employee
• Conduct annual compensation reviews, as outlined in the contract.
• Facilitate career development conversations, identifying high potential employees

Staffing

• Ensure managed contracts have adequate staffing levels and shift coverage, creating staffing schedules and communicating assignments as needed.
• Manage payroll functions for managed units, reviewing and approving time cards and leave requests accurately and timely

Work Environment

• Ensure work environment adheres to all safety standards
• Report all safety incidents through the SMS in a timely and through manner
• Cultivate a positive work environment through consistent application of NMS’ core values
• Foster an open environment, soliciting employee feedback

Financial Management

Asset Management

• Manage any fleet vehicles at assigned contracts, ensuring accurate and timely recording keeping in the SMS
• Follow company procedure in procuring or disposing of company vehicles
• Ensure proper maintenance and recordkeeping for all assigned vehicles

Budget Management

• Participate in the forecasting and building of the annual budgets for managed contracts
• Manage scope creep by ensuring we are billing for all delivered/contracted services and not delivering any out of scope work without a change order to the contract.
• Ensure all financial reporting is completed and reports are reviewed and appropriate action taken (DSO, Billing, Payroll)
• Participate in period reviews

Bid/Proposal Support

• Provide narrative support as needed for rebid or bid for managed or future contracts
• Build out staffing levels and wage rate requirements for proposals and bids
• Participate in bid/proposal review as required
• Carefully review draft contracts to ensure all deliverables/services are identified

Qualifications

Minimum Requirements

• Must be a shareholder of NANA Regional Corporation, Inc.
• High school diploma or GED equivalent.
• A valid Driver’s License and an acceptable driving record for the past three (3) years to be eligible under NMS’ vehicle insurance policy.
• Must pass all pre-employment contract requirements which may include but are not limited to: criminal background check, drug test, physical and fit for duty assessment.
• Computer skills and proficiency with Microsoft Office Suite preferred.
• Three (3) years experience in a supervisory position.

Skills & Abilities

Time management, critical thinking, interpersonal skills, communication skills, planning and organizational skills including the ability to work independently, prioritize activities, meet commitments, and proactively manage time and a heavy workload. Ability to conduct training sessions in a one-on-one and group setting. Ability to understand and analyze financial performance and related reports and documentation.

NMS Core Values

Safety guides our behavior.

Honesty and integrity govern our activities.

Commitments made will be fulfilled.

All individuals are treated with dignity and respect.

The environment will be protected and sustained.

Working Conditions and Physical Requirements

Weather: Indoors: environmentally controlled; requires most or all work to be done inside

Noise level: Quiet

Description of environment: Standard office environment

Physical requirements: Employee is required to lift and/or move up to 25 lbs. Frequently required to sit, stand, walk, use hands/fingers to handle or feel, climb, stoop, kneel, crouch or crawl, talk/hear, see, taste/smell, and carry weight/lift.

Travel: Employee may travel up to 25% to various locations within the U.S. and/or remote locations and may be required to use alternative modes of transportation, including but not limited to snow machines, boats, small airplanes and ATVs.  Travel is coordinated by NMS.