Card Services Clerk

Hourly Range: $15.35 - $23.02/hour

Department:   Deposit Operations                                         FLSAStatus: Non-Exempt

Supervisor:    Digital Banking Officer/ACH Administrator                 

POSITION SUMMARY

Manage the day-to-day tasks of the card service area ensuring that department goals and objectives are met.  Assist the Deposit Operations Officer & VP Operations to develop and implement new operational procedures, and policies as they relate to Card-based services. 

ESSENTIAL ACTIVITES

• Ensure allregulatory and compliance requirements are met in regard to card services.

• Provide operationalsupport to the Retail Operations team for processing new and existing Credit/Debitproducts and services.

• Maintain all recordsrelated to the Bank’s Credit/Debit card programs electronically.

• Collaborate with managementto mitigate and manage Credit/Debit card fraud and security risks, monitor cardblocks as recommended by the card processors and recommend appropriate card BINblocks when necessary.

• Assist with vendorrelationships involving Credit/Debit Card processing to include updates to theprogram and changes required as dictated by updates.

• Manage productivity ofcards and provide management reports as needed.

• Providetroubleshooting expertise to find resolution to cards not operating/ processingcorrectly.

• Assist with card compromise/fraud warning issues to include reissuing of cards, maintaining loss reports, maintaining compromised lists utilizing Excel, and notifying affected customers. 

• Investigate unauthorized card transactions, process charge backs/retrievals, and maintain records/correspondence to customers as required by regulatory and compliance agencies.  

• Respond to EnFactAlerts.

• Provide requiredreporting to compliance of suspicious activity reported.

• Monitor and implement workflow improvements within the Card Service Department with the assistance of the Deposit Operations Officer. 

• Assist in thedevelopment and testing of card services business continuity.

• Assist in the update and maintenance of policies and procedures for the Bank’s Credit/Debit card programs.  

• Manage escalated calls to resolution. 

• Process credit card payments.  

• Create a teamatmosphere with other departments within the Bank.

  ADDITIONAL DUTIES 

• Maintenance/deletion of cards.

• Assist customers as it relates to card services.

• Assist auditors/examiners as it relates to card services.

• Other duties as assigned.

EDUCATION, KNOWLEDGE, SKILLS AND ABILITIES

• High School Diplomarequired.  A business related 2/4 year college degree is preferred.

• At least 3 years of bankingexperience, or equivalent office experience, is required.

• A highly technicalbackground is required in order to perform complicated problem solving andsystem updates.

• Excellent writtenand verbal communication skills.

• Ability to handlemultiple priorities at one time (multitasking).

• Ability toeffectively present information and respond to questions from staff, managementand external customers/vendors.

• Ability to workeffectively within a team and individually.

• Proficient user ofMicrosoft Office products including Word, Excel, and Outlook required.

• Ability to respond effectively to a constantly changing, ever developing, process. 

   

PHYSICAL REQUIREMENTS AND ENVIRONMENTAL CONDITIONS

• Ability to perform work utilizing a computer forextended periods of time.

• Ability to grasp objects utilizing the fingers(fine motor manipulation).

• Occasional travel may be required for training.

• Extended working hours may be required at times,

• Ability to hear and speak.

• Ability to sit for long periods of time.