OMT Physician Support Specialist

Description

At James Clinic, we believe healthcare should feel personal. Our patients aren't just appointment times on a schedule—they're individuals who deserve to be known, welcomed, educated, and supported throughout their health journey. 

We are looking for an OMT Physician Support Specialist to work 1 on 1 with our Osteopathic Manipulative Treatment physician and his patients to provide a smooth patient experience while also supporting his day to day work. This role will greet patients, activate patient information, and move patients through a pre-determined schedule of appointments at the office. This role is responsible for following a patient through to the end of their visit, offering information about their appointment, check in, check out, and possible sales. 

What You'll Do

· Welcomes patients and visitors to The James Clinic by greeting patients and visitors in person and on the telephone and answering inquiries or referring questions to other staff members.

· Walks patients to the appropriate patient room. 

· Makes personal connection with patients arriving in Clinic and offers them guidance and understanding of their appointment for that day.

· Follows protocol for the provider to get appropriate vitals for each patient. 

· Assist and Scribe for providers as needed.

· Documents in patient charts

· Sterilizing medical instruments and maintaining clean exam rooms

· Works to clean patient rooms for the next appointment. 

· Schedules appointments for the Clinic to optimize patient satisfaction, provider time and most effective use the equipment and services offered. 

· Ensure the daily schedule is up to date for the day.

· Accesses patient data to verify electronic completion, obtains any required new patient record forms if not yet completed.

· Endeavors to keep patients on schedule with quick turnover and inform them of any service delays.

· Assists as needed with inventory management of all necessary office supplies for the OMT DO.

· Works effectively as a team member in the delivery of support and assistance to coworkers, leaders, and patients.  

· Assist patients with sales, scheduling, product, or billing questions.

· Provides back up to front desk staff for time off.

· Participates in The James Clinic emergency routine when required. Summons ambulance or EMS or assists other staff members as needed.

Clinic hours

Monday-Friday: 8-5 

We can be flexible in scheduling, but consistent attendance is non-negotiable. 

Why James Clinic?
 

-Competitive pay
-Accrued PTO for full-time staff
-Free concierge membership with one of the nation’s leading functional medicine clinics
-A mission-driven team where your work truly matters
 

If excellence is your baseline, speed doesn’t scare you, and growth excites you—you’ll feel right at home here.

Requirements

Qualifications  

· High school graduate or equivalent required.

· Previous clinic or wellness center experience preferred.

· Shows dependability by being punctual; maintains consistent attendance.

· Positive and kind personality and demeanor to deal with the public and assist all patients.

· Basic office skills such as typing and use of various computer and phone systems.

· Good organizational skills.

· Minimal travel to the Chariton, Iowa clinic is required to support the physician, up to three times per month.