Business Process Automation Engineer

About the Role

We're looking for a hands-on Business Process & Automation Engineer to help eliminate manual work across Customer Service, Finance, and Operations. You'll identify process inefficiencies, build automations, and integrate systems to improve accuracy, scalability, and productivity. This role is ideal for someone who enjoys solving business problems with technology and working directly with users to implement practical solutions.

What You'll Do

Analyze and improve business processes across Customer Service, Finance, Operations, and IT to increase efficiency, accuracy, and scalability
Design, develop, and support automated workflows and system integrations that streamline order processing and reduce manual effort
Automate transaction and order intake into Odoo ERP from multiple sources, including email, PDF, CSV, Excel, EDI, APIs, customer portals, and eCommerce platforms
Partner with Finance to automate invoicing, payment processing, reconciliations, reporting, and other month-end activities
Support customer, vendor, and trading partner onboarding, including EDI setup, integrations, and implementation of standardized processes
Build dashboards, reports, and monitoring tools that provide visibility into operational performance and proactively identify issues
Collaborate with stakeholders to translate business requirements into practical technology solutions while documenting processes, supporting users, and optimizing business applications

Qualifications

3+ years of experience in business systems, process automation, systems integration, or related roles
Experience with Python scripting, APIs, data transformation, and system integrations
Strong analytical, problem-solving, and communication skills
Experience with ERP, CRM, or business applications

Preferred

Odoo, Shopify, SPS Commerce, SAP, HubSpot, or Microsoft 365 experience
EDI transactions and trading partner onboarding
Power Automate, UiPath, or other RPA platforms
AI/OCR document processing experience
Familiarity with finance operations and reconciliation processes

What Makes You Successful

Curious and self-motivated
Comfortable working with both technical and non-technical teams
Willingness to utilize Claude or other AI systems to rapidly develop and prototype solutions
Focused on continuous improvement and practical solutions
Able to turn business challenges into scalable automation opportunities

Why Join A&D

Join a growing organization where technology drives business improvement. In this role, you'll work across departments to automate processes, integrate systems, and solve operational challenges that have a direct impact on efficiency, scalability, and customer experience. You'll have the opportunity to build innovative solutions, collaborate with business leaders, and help shape the future of our operations through automation and continuous improvement

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