WINE STEWARD LEAD

As an associate of Kroger, the basic objective of your position is to highly satisfy our customers by providing exceptional customer service in a safe and clean environment to ensure the customer’s return visit. We accomplish this in many ways including, but not limited to; treating our customers/employees in a fair and ethical manner, promoting an inclusive work environment, being a responsible member of the community, providing the right products at the right time with fair and accurate. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Conduct yourself in a professional manner, displaying a positive attitude, speaking highly of the company in the  presence of customers or other employees.
• Respond to customer’s questions and requests in a courteous and helpful way.
• Follow the established uniform and grooming policies.
• Follow all company policies and procedures.
• Understand and adhere to the shrink guidelines.
• Remove merchandise from the pallet and sorting into groups according to which area of the store it is stocked.
• Load merchandise onto carts to be placed on designated shelves, either in the back room or onto the sales floor for proper display.
• Follow merchandizing plan and guidelines to promote ad items.
• Engage and upsell product to customers.
• Conduct wine tasting and demo event according to company plan.
• Communicate and follow up with vendor to maintain proper inventory.
• Must be able to read codes on shelves and merchandise labels.
• Manually attach price labels to each item.
• Remove merchandise from the back room for stocking on sales floor shelves and build special sales displays on the sales floor.
• Operate a manual pallet-jack.
• Operate the powered pallet stacker or "straddle stacker" (if over 18 years of age).
• Check a price, this requires knowing the location of all items.
• Take trash to dumpster.
• Operate the baler (if at least 18 years old).
• Sweep and/or mop spills, etc. 
• Climb a ladder, as much as 10 ft. above floor level to hang signs, change light bulbs, etc. 
• Help prepare for inventory.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

• Previous comparable experience