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Benefits:
- Paid time off
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
Insurance Sales & Customer Service Representative
Wayne Shoemaker State Farm Agency – Prince Frederick, Maryland
Join Our Team – Build a Career, Not Just a Job!
The Wayne Shoemaker State Farm Agency is seeking a motivated, dependable, and career-oriented individual to join our successful and established insurance agency.
This is a dual-role position combining insurance sales and customer service. The ideal candidate enjoys working with people, solving problems, developing customer relationships, and contributing to the growth and success of a team.
Whether assisting an existing customer or helping a new customer protect what's important to them, you'll have the opportunity to make a difference while developing valuable professional skills.
What We Offer
- Competitive base salary plus individual commissions and team bonuses
- 401(k) retirement plan
- Paid time off, including vacation, personal, and sick days
- Career growth and advancement opportunities
- Individual mentoring, training, and professional development
- Opportunity to learn from an experienced, successful State Farm Agent
- Professional, clean, safe, and supportive team environment
- Opportunity to develop insurance and financial services knowledge and skills
- Potential career path toward agency leadership or becoming a State Farm Agent
Position Responsibilities - Sales & Agency Growth
- Identify customer needs and recommend appropriate insurance products.
- Prepare quotes and present insurance options to prospective and existing customers.
- Follow up on leads, quotes, and customer inquiries.
- Develop new customer relationships while strengthening existing relationships.
- Contribute to individual production expectations and overall agency goals.
Customer Service & Agency Support
- Answer incoming calls and assist customers professionally and promptly.
- Process payments, policy changes, and routine service requests.
- Assist customers with coverage questions, policy reviews, and account updates.
- Maintain accurate customer records and follow-up activities.
- Support the Agent and fellow Team Members with daily agency operations.
- Help maintain a positive customer experience through timely, accurate, and courteous service.
Qualifications & Requirements
- Minimum 3 years of professional work experience following high school graduation.
- Previous sales or customer service experience preferred; insurance experience is a plus.
- Strong communication, organizational, and interpersonal skills.
- Self-motivated, dependable, and results-oriented.
- Comfortable discussing products, making recommendations, and asking for the sale.
- Ability to multitask, prioritize responsibilities, and work efficiently.
- Strong computer skills and willingness to learn agency systems and technology.
- Ability to work independently while contributing positively to a team environment.
- Commitment to excellent customer service and established agency procedures.
- Bilingual English/Spanish skills preferred.
Insurance Licensing
Maryland Property & Casualty and Life & Health insurance licensing is required. Candidates who are not currently licensed must be willing and able to obtain all required licenses within the first 60 days of employment.
Our Hiring Process
Selected applicants will be asked to complete two brief pre-employment assessments, approximately 15 minutes each, as part of our evaluation process.
We are looking for individuals who demonstrate initiative, professionalism, accountability, and a genuine interest in building a long-term career.
Ready to Join Our Team?
If you enjoy helping people, have a desire to succeed, and want to be rewarded for your individual contributions while working with a successful team, we encourage you to apply!
Qualified applicants will be contacted regarding the next steps in our interview process.
Wayne Shoemaker State Farm Agency is an independently operated State Farm agency and an equal opportunity employer.
Learn more about this Employer on their Career Site
