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Under supervision, basic job duties include: answering telephone calls from our customers, directing telephonic traffic (and email support), data entry, employee time tracking, schedule calls for Service and warranty, enter Customer data, understand/use company computer software for billing (invoicing, payments, A/R & collections).
Answer Inbound Calls: Take incoming customer calls, identify their needs, and provide professional and timely assistance.
Schedule & Dispatch Services: Schedule service calls based on availability, location, priority, and technician workload.
Manage Daily Dispatch: Monitor the dispatch board throughout the day, communicate with technicians, and make adjustments as needed.
Customer & Technician Communication: Keep customers and technicians updated on schedules, arrival windows, job status, and any changes or delays.
Qualifications
High School Diploma/GED or equivalent required
Minimum of 1 year in an office/administrative setting
What We’re Looking For:
Excellent verbal communication and active listening skills
Comfortable speaking on the phone for extended periods
Friendly, empathetic, and customer-focused attitude
Previous customer service or call center experience a plus, but not required
Ability to work independently and meet call goals
Why Join Us?
Supportive team culture
Paid training and development opportunities
Full time benefits, paid vacation, health insurance, 401K, 8 paid holidays
Room to grow within a stable and respected, customer focused company
Make a real impact by helping improve our customer experience
Ready to be the voice of a brand that cares? Apply today and help us keep our customers smiling.
Maynor Services is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to any protected characteristic under federal, state, or local law.
Learn more about this Employer on their Career Site
