Sample Custodian and Client Services Represen

Maryland Spectral Services is seeking a dependable, detail-oriented team member to support sample intake and client services. You will be a first point of contact for samplers bringing samples to the laboratory and will help ensure that sample information, paperwork, and sampling supplies are handled accurately.

This role is a good fit for someone who enjoys helping people, working through details, and keeping materials organized in a busy laboratory setting.

What you’ll do

• Welcome samplers and other visitors, receive samples and coolers, and route them according to laboratory procedures.
• Enter work order and sample information into the laboratory information management system (LIMS), using chain-of-custody forms and approved project instructions.
• Check intake paperwork for missing or unclear information and bring discrepancies, rush requests, or short holding times to the appropriate staff member.
• Answer routine client questions in person and direct technical or project-specific questions to the right team member.
• Receive supply shipments from common carriers, organize the materials, and distribute them to the appropriate stock area, department, or client order.
• Prepare sampling supplies for client pickup or delivery. Confirm that the requested containers, labels, coolers, paperwork, and other specified materials are included.
• Monitor supply inventory and let the appropriate staff know when stock is low.
• Keep the intake and supply areas organized and follow laboratory procedures for safety, confidentiality, and sample handling.

What we’re looking for

• A courteous, helpful approach to working with clients and coworkers.
• Strong attention to detail and reliable data-entry habits.
• Good organization and the ability to manage changing priorities and interruptions.
• Clear verbal and written communication skills.
• Comfort using computers and common office software, and willingness to learn the laboratory’s LIMS.
• A high school diploma or equivalent preferred.
• Experience in customer service, data entry, shipping and receiving, or laboratory sample intake is helpful. Environmental laboratory experience is a plus.

Position details

• Schedule: Flexible full-time schedule, with shifts scheduled between 7:00 a.m. and 7:00 p.m., Monday through Friday.
• Compensation: $19-21/hour
• Benefits: Health, Dental, Vision Benefits are 100% Company Paid