Bradford Health Services provides addiction treatment programs, resources, and community for every aspect of recovery. Through our premier drug and alcohol rehab facilities across the Southeast, we provide affordable, evidence-based addiction treatment with proven outcomes at every level of care. We’re guided by unity and dedicated to meeting and treating every patient right where they are.

We are seeking an ECS Representative to add to our dynamic team. ECS Representatives are responsible for answering calls and inquiries from referring hospitals, standalone detox centers, acute psychiatric hospitals, and physicians' offices while appropriately documenting inquiries and facilitating admissions to Bradford Health Services facilities.

Responsibilities

Answer incoming calls, faxes, and emails from referring hospitals, standalone detox centers, acute psychiatric hospitals, and physicians' offices
Conduct initial telephone screening to determine individual’s behavioral health needs and level of care
Gather demographic, insurance, medical, psychiatric, and substance use information
Explain available behavioral health programs, services, and the admission process
Verify insurance eligibility and obtain financial arrangements
Coordinate admission with Bradford Health Services facilities
Schedule assessments, intake appointments, and admissions
Collaborate with case managers, social workers, and community referral sources to facilitate continuity of care
Track referrals, admissions, and follow up activities to ensure timely placement and communication
Maintain accurate and confidential patient records in electric health record system
Ensure compliance with HIPPA, organizational policies, and regulatory standards

Qualifications

High School Diploma or GED, college helpful
Knowledge of chemical dependency desired
Knowledge of and two years' experience in admissions/customer service desired
Must be able to interact with the professional community
Excellent spoken and written communication skills
Must have reliable transportation
Must be self-motivated
Must be able to see at 20/40 corrected in each eye and hear (hearing aid accepted)
Must have a valid state driver’s license and a safe driving record
Must be emotionally and physically capable of functioning under stressful situations
Regular attendance
Must be able to work in a cooperative manner with co-workers, managers, clients, and prospective clients
Other duties as assigned
If recovering, two (2) years of continuous verifiable sobriety

Key Skills

Strong communication and active listening
Customer service and conflict resolution
Knowledge of behavioral health and substance use disorders
Crisis assessment and de-escalation
Documentation and EHR proficiency
Organization, multitasking, and attention to detail
Empathy, professionalism, and confidentiality

At Bradford Health Services, we are committed to providing exceptional care to our patients while fostering a supportive and rewarding workplace for our employees. We believe that taking care of our team allows them to take better care of others, which is why we offer a comprehensive benefits package designed to support their well-being.

Medical Coverage – Three new BCBSAL medical plans with better rates, improved co-pays, and enhanced prescription benefits.
Expanded Coverage – Options for domestic partners and a wider network of in-network providers.
Mental Health Support – Improved access to services and a new Employee Assistance Program (EAP) featuring digital wellness tools like Cognitive Behavioral Therapy (CBT) modules and wellness coaching.
Voluntary Coverages – Pet insurance, home and auto insurance, family legal services, and more.
Student Loan Repayment – Available for nurses and therapists.
Retirement Benefits – 401(k) plan through Voya to help employees plan for the future.
Generous PTO – A robust paid time off policy to support work-life balance.
Voluntary Benefits for Part-Time Employees – Dental, vision, life, accident insurance, and telehealth options for those working 20 hours or more per week.

Learn more about this Employer on their Career Site