- Monitors, coordinates, and manages all surgical scheduling tasks for assigned providers to include but not limited to Athena dashboards and DocSpera.Â
- Obtain authorizations for procedures, diagnostic testing, medication authorizations, pre-operative testing, or surgeries as required by patient’s health care insurers or managed care providers.
- Schedules internal and external appointments, procedures, and surgeries.
- Reviews surgical procedures with patients, providing education and review of necessary documents and secures patient’s signatures on required documents.
- Confirms patient surgical and diagnostic appointments with appropriate facilities and ensure timely delivery of appropriate documents.Â
- Investigate insurance benefits and calculate patient responsibility. Collect patient balances for surgery and DME.
- Schedules or coordinates pre-admission testing, surgical clearance appointments with patient’s Primary Care Physician office, Cardiology or other specialty practices.
- Timely review of pre-operative testing results and forwards abnormal test reports to surgeon, physician assistant and clinical coordinator.  Communicates same with patient’s Primary Care Physician regarding medical clearances.
- Prepares and collates surgical paperwork and ensures timely delivery to surgical site. Reviews chart for completeness and accuracy by ensuring all pertinent studies/diagnostics are available prior to pre-operative testing and surgeries.
- Immediately greets and directs patients and visitors, answers telephone calls promptly and courteously.
- Utilizes Electronic Medical Record to document all patient communications.
- Assist with any other assigned duties or tasks.
- Maintains confidentiality of all patient information and comply with HIPAA regulations.
- Promotes and supports the mission and values of TMI through all verbal and nonverbal actions. Â
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