Delivery Assurance Agent

Overview

Industry: Energy

Position: Delivery Assurance Agent

Location: North of Detroit, MI, USA

Duration: Min. 3 months

Frequency: Approx. 10 hours per month onsite

Compensation: $32.00 per hour

Brief Job Description 

• Acting as the customer representative on-site at the supplier facility.
• Reviewing supplier order books, customer demand and production priorities.
• Tracking Work-In-Progress, production orders, inventory coverage, bottlenecks and shipment status.
• Supporting supplier recovery plans and following up on agreed actions.
• Identifying risks to delivery commitments and escalating issues where required.
• Coordinating with supplier operations, supply chain, quality and procurement teams.
• Supporting visibility of material, component and subcontracted operation requirements.
• Assisting with sub-tier supplier risks where these impact delivery performance.
• Providing daily status updates on recovery progress, delivery outlook and key risks.
• Supporting weekly reporting and stakeholder reviews.

Experience Requirements 

• Previous experience in supply chain, supplier performance, expediting, production control, manufacturing operations or quality.
• Experience in supplier recovery, delivery assurance, operational recovery or industrial crisis management is strongly preferred.
• Strong understanding of WIP tracking, production status, capacity constraints, bottleneck management and shipment follow-up.
• Ability to challenge supplier commitments, drive action closure and escalate risks in a high-pressure environment.
• Strong Microsoft Excel skills required.
• Excellent communication skills, with the ability to work across customer, supplier and multi-functional teams.
• Must have a mobile phone and laptop