Patient Ambassador

Job Summary

The Patient Ambassador is a high-energy, patient-facing role responsible for increasing case acceptance, driving treatment plan conversions, and delivering an exceptional patient experience. We are seeking someone with strong sales and customer service experience who excels at building relationships, connecting with patients, and creating trust quickly.

This role combines consultative sales, hospitality, and patient education to help patients understand the value of treatment while supporting office production and growth goals.

Key Responsibilities

Deliver an outstanding customer experience that makes patients feel welcomed, valued, and comfortable
Build strong relationships and establish trust quickly with patients and families
Present and explain treatment plans in a confident, professional, and persuasive manner
Drive case acceptance by effectively addressing concerns, overcoming objections, and communicating value
Utilize strong interpersonal and communication skills to connect with patients and improve treatment conversion
Follow up with unscheduled treatment patients and re-engage opportunities into scheduled appointments
Discuss insurance benefits, financing options, and payment plans with confidence
Maintain a positive, energetic, and service-oriented attitude in a fast-paced environment
Collaborate closely with providers and office leadership to support patient care and office goals

Qualifications

1–3+ years of sales, customer service, hospitality, or patient-facing experience required
Proven ability to build rapport and connect with customers/patients at a high level
Strong communication, relationship-building, and closing skills
Experience working in a goal-driven or performance-based environment preferred
Dental or healthcare experience is a plus, but not required
Comfortable discussing financial arrangements and high-value services

Skills & Competencies

Exceptional customer service and people skills
Strong ability to influence and connect with others
Outgoing, positive, and confident personality
Consultative sales mindset
Excellent communication and active listening skills
Goal-oriented and results-driven
Strong follow-up and organizational abilities
Ability to thrive in a fast-paced, high-volume environment

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