Network Watch Officer

SAIC is seeking a Watch Officer/Incident Manager who has experience managing incidents in a Network Operations Center or equivalent 24x7x365 operations center and supporting the resolution of Major Incidents for an enterprise or Government agency. This position supports evenings and weekend as needed.

This position is full-time on-site in Ashburn, VA. No remote options are available.

Required:

• Must be a U.S. Citizen with the ability to obtain and maintain a DHS Public Trust security clearance.
• Bachelor of Science Degree and 3-10 years of relevant experience. B.S. may be substituted with an additional 4 years of related experience.
• 3 years of strong experience with Fault and Performance monitoring and reporting tools such as: IBM Netcool Omnibus, AppDynamics, HP Operations Manager.
• 3 years of experience with working with incident management tools such as BMC Remedy.
• 3 years engineering experience within a large-scale, complex Manager of Manager (MoM) type monitoring environment.
• 3 years exposure to Service Management/ITIL framework and concepts (incident, problem, change management, RCA).
• 2+ years of proven demonstrated troubleshooting skills; highly skilled in the implementation, integration, testing and support of distributed applications.
• Excellent communication skills and problem-solving skills. Must be able to confidently lead incident bridge calls and provide verbal and written communications to senior customer and team stakeholders.