Clinic Operations Coordinator

About Mercy Urgent Care

Mercy Urgent Care is a nonprofit urgent care network serving Western North Carolina, carrying forward a legacy of compassionate care established by the Sisters of Mercy in 1900. We provide excellent, accessible care to anyone who seeks our services, regardless of background or ability to pay.

About the Role
Love clinical work but want more than a standard shift? As Clinic Operations Coordinator, you’ll work a clinical schedule at one of our Buncombe County clinics and take on about 2.5 hours per week of coordination duties. You’ll train new team members, keep the clinic stocked and running smoothly, and serve as the link between clinic staff, providers, and Operations leadership.

This is a hands-on role with room to grow into leadership. It is not a supervisory position and does not include authority over hiring, staffing decisions, personnel management, or payroll.

What You’ll Do

Clinical and Front Desk

• Perform clinical duties within your scope of practice, including triage, assessment, treatment, and documentation
• Cover front desk duties, including check-in, registration, and scheduling
• Serve as a clinical resource and role model for your teammates

Onboarding and Precepting

• Serve as the primary preceptor for new non-provider clinical staff
• Make sure onboarding checklists and training modules are completed on time
• Review preceptor and trainee evaluations at 30 days and partner with Operations leadership on 60- and 90-day evaluations
• Mentor new and current team members

Scheduling and Staffing Support

• Guide staff on using our scheduling tool for requests and changes
• Communicate daily staffing needs to Operations leadership

Supplies and Inventory

• Monitor inventory and place weekly orders using just-in-time principles
• Keep clinical areas stocked and organized
• Complete monthly cycle counts and record medication expiration dates at receipt
• Work with Operations leadership and vendors to resolve shipment discrepancies

Safety and Compliance

• Complete monthly clinic safety audits and quarterly emergency drills
• Follow infection control and PPE guidelines, including monthly autoclave cleaning and spore testing
• Escalate safety, supply, or operational concerns to Operations leadership within 24 hours

Team and Communication

• Act as the on-site point of contact for operational issues during clinic hours
• Support rollout of new workflows and policies and gather staff feedback
• Coordinate with the clinic’s provider(s)
• Attend weekly COC meetings, staff meetings, and required continuing education
• Help build a positive team culture aligned with the Mercy Way

Qualifications

• Current credential as one of the following: Advanced Medical Assistant (MA), Advanced EMT, Paramedic, Registered Nurse (RN), Licensed Practical Nurse (LPN), or Radiology Technologist (RT)
• Experience in clinical, front desk, and x-ray roles, or willingness to become fully cross-trained
• Ability to perform drug screens and BATs
• Willingness to complete Mercy Urgent Care’s preceptor and leadership training
• Strong communication, leadership, and organizational skills
• Ability to stand, walk, and move throughout the clinic for extended periods, and to lift and move patients or equipment as needed

Compensation and Benefits

• Competitive hourly pay
• Medical, dental, and vision insurance
• Health Savings Account and Direct Primary Care options
• Life and accidental insurance, plus short- and long-term disability coverage
• Employee Assistance Program
• 403(b) retirement plan with up to 4% employer match after one year of service
• Access to financial planning resources
• Paid time off
• Paid parental leave and adoption assistance
• Tuition reimbursement and Public Service Loan Forgiveness eligibility
• Referral bonus program and scheduling designed to support work-life balance