Night Audit

Job Details: Job Location: Crowne Plaza - Asheville, NC, Position Type: Full-Time/Part-Time, Salary Range: $16.00 - $18.00Hourly, Job Category: Hospitality - Hotel, The Night Auditor will ensure a comfortable, caring, and consistent stay by providing guests with a warm welcome. Provide efficient and effective front desk service in accordance with brand standards. Responsibilities and Duties Ensure a delightful, seamless arrival and departure for our guests. Greets guest and processes hotel registration and other transactions. Keeps current on hotel accommodations, services and local attractions. Handles all guest compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction. Works with other departments as appropriate to arrange for services requested by the guest. Stays current with developments in the hotel by reviewing and updating the communication log. Prepares end of shift summaries and communications for management and other shifts. Makes reservations in accordance with hotel's yield management practices. Processes customer credit at check-in in accordance with hotel policy and data privacy policy standards. May be responsible for answering and fielding all calls to the hotel, both internal and external. Identifies and records special billing instructions and notifies Accounting. Obtains appropriate approvals and signatures for guest transactions. Follows hotel policy on cash banks. Maintains confidentiality of guest information. Responsible for night audit process and all required reporting.Qualifications: Hotel Front Desk experience a plus. Ability to work evenings, holidays and weekends. Excellent communication skills: Ability to communicate effectively with guests and associates. Computer literate High School graduate or GED equivalent