Temporary/ Part Time Sales Associate

Temporary Sales Associate (Part-Time) 

Job Description V2025.01

Working at East Fork

At East Fork, we pride ourselves on being more than just a workplace – we are a community committed to inclusivity and excellence. Our mission is woven into everything we do: to set a beautiful and abundant table. For us, craft isn't just about the products we create; it's about the meticulous care and spirit with which we create them.

Whether you're shaping clay, managing operations, or supporting our community initiatives, you'll find a place where your contributions are cherished and your growth is nurtured.

Position Description

The Sales Associate position upholds and embodies East Fork Pottery’s high standards for person-centered, tailor-fit customer service. The ideal candidate will be able to effectively work with the Store Manager & fellow Store Associates to help meet and exceed monthly sales goals, while promoting the East Fork atmosphere. This part-time, temporary position will end effective January 3rd, 2027.

Responsibilities

• Implement strategies from management to reach sales goals 

• Be able to speak knowledgeably about every product we carry in our store

• Demonstrate selling and product knowledge strategies to determine the customer's needs and offer suggestions or alternatives

• Ensure the highest level of customer care

• Serve as an extension of the brand by aligning with East Fork Mission, Vision and Values

• Ensure a customer's positive final impression at the cash wrap by following/ensuring staff follow all company procedures

• Relay inventory/supply needs to Store Manager in a timely manner

• Maintain general organization and cleanliness of storefront and storage rooms

• Assist store management in receiving orders and processing shipment

• Assist Store Manager in store inventory counts

• Follow proper security procedures to protect employees, customers, and company assets 

• Have a good working knowledge of the technical aspects of our operation as it applies to customer inquiries

• Open and close the store according to task list

• Follow all company policies and procedures

• Other tasks as needed

Reports To

Store Manager

Collaborates With

Regional Store Staff, Customer Experience Team, Fulfillment Team

Direct Reports

none

Estimated Weekly Hours

12-20 hours per week scheduled throughout Monday-Sunday 

Regular weekends and holiday schedule

Classification

This position is Temporary, part-time, non-exempt.

Location

Our Retail location located at 15 W Walnut St, Asheville, NC 28801

Pay Rate/Grade

East Fork shall pay you $23.15 hourly at Pay Grade 1

Qualifications

• Ability to respect and communicate across lines of cultural differences  

• Ability to address conflict by assuming positive intent and seeking to understand 

• Ability to embrace a mistake without fault 

• A commitment to center the active process of self awareness 

• Excellent customer service skills 

• Strong skill set in using technology and systems efficiently

• Ability to manage competing priorities 

• Ability to communicate clearly and concisely both verbally and in writing  

• Ability to problem solve 

• Ability to meet performance metrics

• Ability to work a flexible schedule 

Physical Demands

Extensive physical exertions which includes but are not limited to: 

• Lifting of up to 50 lbs. as needed

• Standing for extended periods of time

• Repetitive bending and arm motions

• Ability to adhere to all safety protocols

Company Overview

East Fork is located in Asheville, NC , Washington DC, and Brooklyn, NY.  At our heart we are makers. We produce every piece of ceramics we sell and source other objects for the home from near and far to offer a meaningful, beautiful, and personal collection of useful objects for the home

Values at Work 

Craft:  Craft is not the things we make, it’s the way we make them.  It’s the spirit in which we approach our work, to make it nice, to aspire to mastery, and it demonstrates our care about the person who will use the product of our work and how our work impacts their life.

Generosity: We work towards a model of shared prosperity, setting a bigger, more inclusive, more equitable table for everyone we meet - from our employees to the communities in which we live.

Consideration:  We approach each other with focus, clarity, and kindness.  We think deeply about the outcome and impacts of our actions, on our organization, the individuals within it, our customers, our environment, and our community.   

Curiosity: We stay in our beginner's mind, humble, aware of how much we do not know, striving earnestly and open-heartedly towards our shared success.  

Diversity, Equity and Inclusion 

It is important that all prospective job candidates are aware of our company values and of our commitment to building an inclusive company culture. As a white-led organization, we acknowledge that the realities of white supremacy, hetero/cis-normativity, and patriarchy, work in tandem to oppress both people and planet; and that through our own proximity to power, we have benefitted from systemic inequity.  We are committed to confronting and rectifying our privilege in service of co-creating an equitable workplace—a space where people can show up authentically in mind, body, and spirit.  We honor the collective sum rather than a monolithic experience to  reveal a  path of excellency, yours and ours.  As we continue to build momentum within our anti-racist work we pledge to be intentional in crafting actions that support  diversity, equity and inclusion in our framework, and we invite all East Fork team members to contribute to this goal.