Application Support Specialist, Lead

Application Support Specialist, Lead 

Georgia State University 

Instructional Innovation and Technology 

Application Solutions

Why Work at Georgia State University (GSU)?

Are you ready to help transform lives through academic excellence, innovative technology, research, and strong community partnerships? Georgia State University is ranked among the Top 5 Most Innovative Universities by U.S. News & World Report (2026). As a dynamic research institution, GSU offers a collaborative and intellectually stimulating environment for staff, faculty, and students alike.

Join us in driving digital transformation in higher education and making a meaningful impact on our community. GSU’s vibrant culture, career growth opportunities, comprehensive benefits, and core values—respect, integrity, collaboration, and accountability—make it an employer of choice within the University System of Georgia.

What Makes GSU a Great Place to Work?

·       Generous benefits, including health, dental, vision, tuition assistance, and retirement plans.

·       A flexible work environment that supports work-life balance.

·       A knowledge-sharing organization that collaborates with various partners.

Why join our team in the Instructional Innovation and Technology (IIT) Division?

The IIT division is the hub for innovation, supporting learning, student success, research, and economic development. Here’s what makes IIT a great place to work:

·       Opportunities for professional development and career advancement

·       Access to cutting-edge technologies

·       A collaborative and creative team culture

·       A strong sense of purpose and impact in our work

Position Overview:

Georgia State University’s Instructional Innovation and Technology (IIT) division is seeking a highly skilled and motivated Application Support Specialist, Lead to join our Application Solutions department. This role is responsible for software configuration, complex application troubleshooting and issue resolution, system analysis, and project facilitation.

NOTE: This role requires on‑site work. Remote or hybrid work options are not available for this position.

Key Responsibilities

The scope of responsibilities for this position will include but is not limited to the following essential duties:

Leadership

Train and guide student assistants and junior staff; assign work and support evaluations.

Application Support

Troubleshoot application issues and user inquiries; test and debug software patches; help develop user procedures and best practices.

Project Management

Develop project plans, coordinate team activities and resources, and provide status updates to stakeholders.

Communication

Maintain regular communication with management, customers, and team members.

System Configuration and Scripting

Configure systems and develop script to support application functionality, including testing, debugging, and documentation.

Requirements and Systems Analysis

Analyze business processes, gather functional requirements, and define system scope and objectives; prepare detailed program specifications for development.

Version and Configuration Control

Provide version control and configuration control for software supported by the team, as needed.

Application Deadline: Applications must be submitted by March 26, 2026 (subject to change without notice).

Minimum Hiring Qualifications: 

Bachelor's degree and three years of related experience; or a combination of education and related experience.

Preferred Hiring Qualifications: 

Preference may be given to applicants who, in addition to meeting the Minimum Qualifications, possess the following:

·       Proficiency in providing Tier 2 support for collaboration tools such as Send-A-File, Listserv, Adobe Sign, Power BI, Sharepoint Online, Exchange Online, Microsoft 365 Global Administration, Zoom, Microsoft Teams, OneDrive and other Microsoft 365 applications.

·       Experience defining objectives through research and fact-finding.