Customer Services Specialist

Customer Services Specialist I

PantherDining Hall

Georgia State University

Georgia State University is a vibrant community in the heart of Atlanta. At Georgia State University (GSU), we value the unique skills, perspective, talents, and passion that each employee contributes to its learning community. To work at GSU is to accept an invitation to participate in the growth and development of the internal and external community we serve!

The PantherDining Hall at Georgia State University is seeking to hire a Customer Services Specialist I.

WHAT MAKES GSU A GREAT PLACE?

• Flexible work environment. 
• Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.
• A knowledge-sharing organization that works collaboratively with diverse partners.
• Professional development opportunity and mentorship.
• A rapidly growing center within an academic setting.

WHAT WILL YOU DO:

This position is responsible for greeting and acknowledging customers, maintains outstanding solid product knowledge and all other aspects of customer service standards. This position may require you to be cross-trained for another position and/or responsibility in order to provide both back-up for a department as well as to supplement resources needed during certain times of the year.

DUTIES AND RESPONSIBILITIES INCLUDE:

• Attentive to guest needs; communicates customer request to management.
• Accurately and efficiently utilizes POS systems and maintains all cash and media at the registers.
• Maintains awareness of daily menu items and knowledge of meal plans.
• Counts and reconciles funds during shifts to ensure adequate funds.
• Restocks assigned supplies and brochures.
• Accurately records patron counts. 
• Maintains neat appearance at the registers and in the front of house areas.
• Keeps beverage machines, napkins holders, silverware, plates, bowls, and cups filled and maintained.
• Helps keep table and service areas clean.
• Performs other related duties as assigned.

Minimum Requirements:

• High school diploma or GED and one year of customer service, administrative, or office experience; or a combination of education and related experience.

Preferred Hiring Qualifications:

• Previous cash handling experience. 
• Previous customer service experience.
• Physical Requirements: Extended standing, walking, ability to bend, stoop, reach and climb ladders.
• Ability to work in all temperature conditions. 
• Ability to lift 35 pounds.
• Flexible schedule to include nights and weekends.

Anticipated Hiring Range: $32,400 – $38,900. Salary offers will be determined based on the candidate’s qualifications in relation to the Minimum Hiring Standards. Candidates earlier in their careers are typically offered salaries closer to the minimum of the hiring range, while those with more advanced or relevant experience may be considered for compensation at or above the hiring range.