Director of Campaign Operations & Communications

Job DetailsLevel: ExperiencedJob Location: Headquarters - Atlanta, GA 30303Position Type: Full TimeEducation Level: Bachelor's DegreeTravel Percentage: Up to 25%Job Shift: AnyJob Category: Nonprofit - Social ServicesORGANIZATIONAL OVERVIEW  United Way of Greater Atlanta (UWGA) is in the midst of transformational change, pursuing new strategies to grow revenue and expand impact across the region. UWGA’s mission is to bring together people and resources to drive sustainable and equitable improvements in the well-being of children, families, and individuals across Greater Atlanta.  Through its bold vision to triple unrestricted revenue by 2029, UWGA is positioning itself as a best-in-class investor in child well-being, advancing solutions that eliminate barriers tied to zip code and drive long-term community impact.  DEPARTMENT OVERVIEW  The Multi-Year Campaign team plays a central role in UWGA’s fundraising strategy, leading donor engagement, campaign execution, and philanthropic partnerships. The team works collaboratively across Development, Marketing, Finance, and Executive Leadership to align strategy, messaging, and operations in support of a multi-year aspirational giving campaign.   JOB SUMMARY  The Director of Campaign Operations & Communications is a key leadership position within the multi-year campaign team, responsible for advancing the campaign strategy established by the Vice President of Multi-Year Giving. This role leads the development and execution of campaign communications, collaborates closely with Marketing and Communications on campaign messaging and visibility, and oversees the creation of executive communications, donor-facing materials, proposals, reports, and other strategic deliverables that support campaign success.  Working in close partnership with the Vice President of Multi-Year Giving, the Director helps align campaign priorities, strengthen donor engagement strategies, and ensure the consistent delivery of high-quality communications and materials that advance campaign objectives. The role is focused on high-impact initiatives, including proposal development, executive positioning, campaign storytelling, stakeholder communications, and enhancing campaign visibility among donors, volunteers, and community partners.  In addition, the Director provides strategic oversight of campaign operations and implementation activities carried out by the Assistant Director, ensuring effective coordination, operational excellence, and seamless execution across all campaign functions. This position serves as a critical bridge between strategy and execution, helping to drive campaign momentum, donor engagement, and overall fundraising success. Qualifications and Ideal candidateCORE RESPONSIBILITIES  Campaign Strategy & Leadership  Build and manage campaign timelines and workplans aligned with strategic priorities  Assign and manage priorities within project management systems  Monitor progress toward campaign milestones and goals  Identify, escalate, and resolve high-level risks and roadblocks  Maintain visibility into campaign progress for leadership  Communications Development & Content Strategy  Draft donor communications, including emails, outreach messages, and executive correspondence  Write and edit proposals and proposal-related materials  Develop one-pagers, briefing memos, and talking points in partnership with marketing   Create presentations for Board of Directors, Executive Leadership, and donor meetings  Draft stewardship and recognition materials  Ensure consistency and alignment of messaging across all campaign materials  Lead review and approval processes for communications deliverables  Executive Office & Leadership Coordination  Serve as primary liaison between Vice President, Executive Office, and campaign leadership  Draft communications on behalf of senior leadership  Prepare and finalize executive briefing materials for donor engagement and/or solicitation visits  Ensure leadership preparedness for meetings, solicitations, and engagements  Track status of high-priority donor interactions and deliverables  Donor Engagement & Proposal Development  Own and finalize the full proposal lifecycle  Align donor communications with campaign priorities and strategy  Develop stewardship plans and donor-facing materials  Guide donor engagement approaches in collaboration with PGOs/PRMs  Assemble and refine proposals based on inputs from fundraisers  Events & Campaign Experiences   Develop run-of-show and event narrative  Draft event communications and messaging  Ensure alignment between events and broader campaign goals  Campaign Data & Performance Oversight  Define campaign reporting priorities and data needs  Review campaign performance data to identify trends and insights  Partner with VP to guide forecasting and strategic decision-making  SOPs & Process Design  Develop and define standard operating procedures for campaign execution  Identify and drive improvements to workflows and processes  Establish standards for documentation, reporting, and operations