Group Sales Manager

Group Sales Manager

Hotel Phoenix | Sales & Marketing
Reports To: Assistant Director of Sales

Position Overview

At Hotel Phoenix, we don’t just sell rooms—we create experiences that rise beyond expectation. The Group Sales Manager is responsible for generating and securing group room and event business that drives revenue, builds lasting partnerships, and reflects the spirit of our brand.

This role is instrumental in positioning Hotel Phoenix as a premier destination in Atlanta for corporate meetings, social events, and curated group experiences, while delivering a seamless and elevated client journey from inquiry to execution.

Key Responsibilities

Revenue Generation & Sales Execution

• Proactively identify, solicit, and secure group business across corporate, SMERF, entertainment, and social markets

• Achieve and exceed monthly, quarterly, and annual room night and revenue goals

• Develop targeted strategies to grow market share and maximize profitability

Client Experience & Relationship Management

• Serve as the primary point of contact for group clients from lead through contract execution

• Build and maintain strong, long-term relationships with planners, corporations, and community partners

• Conduct engaging site tours that showcase the unique story and energy of Hotel Phoenix

Sales Process & Contracting

• Prepare customized proposals and negotiate group contracts, room blocks, and concessions

• Ensure all agreements align with revenue strategy and hotel standards

• Accurately input, track, and manage all leads, bookings, and activities in the sales system

Lead Management & Prospecting

• Respond promptly to incoming inquiries (Cvent, direct leads, referrals)

• Maintain an active pipeline through consistent prospecting, networking, and follow-up

• Participate in industry events, trade shows, and local networking opportunities

Collaboration & Execution

• Partner closely with Catering, Revenue Management, and Operations teams to ensure seamless group execution

• Communicate client expectations clearly to internal teams to deliver exceptional service

Market Awareness & Performance Tracking

• Monitor market trends, competitor activity, and booking pace

• Provide regular updates on sales performance, forecasts, and opportunities

What Success Looks Like at Hotel Phoenix

• Delivers consistent achievement of group sales goals and revenue targets

• Builds a strong portfolio of repeat and referral clients

• Drives business that enhances both room revenue and F&B experiences

• Represents Hotel Phoenix as a leader within the Atlanta hospitality community

• Embodies and promotes a culture aligned with our brand pillars:

  • Rise in Service

  • Wings of Respect

  • Flames of Teamwork

  • Spark of Empowerment

Qualifications

• 2–5+ years of experience in hotel sales, group sales, or catering sales, preferably in an upscale or lifestyle hotel

• Proven ability to meet or exceed sales targets and revenue goals

• Strong negotiation, presentation, and relationship-building skills

• Experience with CRM systems and RFP platforms (e.g., Cvent)

Systems & Technical Experience

• Proficiency in Delphi (or similar sales and catering systems) required

• Demonstrated experience managing group bookings, room blocks, and event details within Delphi

• Ability to generate and analyze sales reports, booking pace, and production data to support revenue strategies

• High level of accuracy in maintaining client records, contracts, and sales activity within systems

Core Competencies

• Strategic Selling & Business Development

• Relationship Management

• Communication & Influence

• Results-Driven Performance

• Collaboration & Team Alignment

• Adaptability in a fast-paced, evolving environment

Why Hotel Phoenix

At Hotel Phoenix, we are building more than a hotel—we are creating a destination where culture, community, and elevated service intersect. As a member of our Sales team, you will play a vital role in shaping our story, driving our success, and helping us become the Best Place to Work in Atlanta.