PHO - Catering Sales Manager

Hotel Phoenix Atlanta

Job Description
Position Title: Catering Sales Manager
Department: Sales & Marketing / Food & Beverage
Reports To: Director of Catering
Location: Hotel Phoenix Atlanta – Centennial Yards

Position Summary

At Hotel Phoenix, we don’t just host events—we create experiences that rise above expectations.

The Catering Sales Manager is responsible for generating and managing catering and event revenue through the proactive solicitation, planning, and execution of social, corporate, and group events. This role serves as a key liaison between clients and hotel operations, ensuring each event reflects the spirit, energy, and elevated service standards of Hotel Phoenix.

This leader brings a strong sales mindset, attention to detail, and a passion for hospitality—delivering seamless, high-touch experiences that drive revenue and build lasting relationships.

Key Responsibilities

Revenue Generation & Sales Strategy

• Proactively solicit new catering business through prospecting, networking, and relationship building

• Respond to all catering inquiries with urgency, professionalism, and tailored proposals

• Achieve and exceed monthly and annual catering revenue goals

• Identify opportunities to upsell food, beverage, and event enhancements to maximize revenue

• Maintain accurate sales pipelines, forecasts, and reporting within CRM systems

Client Experience & Event Planning

• Serve as the primary point of contact for all catering clients from inquiry through event execution

• Conduct site tours and client meetings, showcasing Hotel Phoenix’s unique event spaces and offerings

• Prepare detailed Banquet Event Orders (BEOs) and ensure accuracy of all event details

• Collaborate with clients to design customized, memorable experiences aligned with their vision

• Ensure seamless handoff and communication with operations teams

Operational Collaboration

• Partner closely with Food & Beverage, Banquets, Culinary, and Operations teams to execute flawless events

• Lead pre-convention and pre-event meetings to align all departments

• Be present on-site for key events to ensure service excellence and client satisfaction

• Resolve any client concerns with professionalism and urgency

Relationship Building & Community Engagement

• Build strong relationships with local businesses, event planners, wedding coordinators, and community partners

• Represent Hotel Phoenix at networking events, trade shows, and industry functions

• Maintain and grow repeat and referral business

Administrative & Reporting

• Maintain organized client files, contracts, and event documentation

• Ensure all contracts, deposits, and billing details are accurate and collected in a timely manner

• Track performance metrics and provide regular reporting to the Director of Catering

Qualifications

• Minimum of 2–4 years of catering sales or event sales experience, preferably in a luxury hotel or upscale venue

• Proven track record of meeting or exceeding sales goals

• Strong knowledge of food & beverage operations and banquet execution

• Exceptional communication, negotiation, and presentation skills

• Highly organized with strong attention to detail

• Ability to manage multiple events and priorities in a fast-paced environment

• Proficiency in hotel systems (Delphi, Opera, or similar CRM/PMS preferred)

• Flexible schedule, including evenings, weekends, and holidays as needed

Competencies – The Phoenix Way

• Rise in Service – Deliver elevated, personalized guest and client experiences

• Flames of Teamwork – Collaborate seamlessly across departments

• Spark of Empowerment – Take ownership and drive results

• Flight of Innovation – Think creatively to elevate every event

• Spirit of Community – Build meaningful relationships inside and outside the hotel

What Success Looks Like

• Consistently achieves or exceeds catering revenue targets

• Delivers flawless, high-impact events with exceptional client satisfaction

• Builds a strong pipeline of repeat and referral business

• Maintains strong internal partnerships with operations teams

• Contributes to Hotel Phoenix being recognized as one of Atlanta’s premier event destinations

Why Join Hotel Phoenix

Hotel Phoenix is more than a workplace—it’s where culture, creativity, and hospitality come to life. As part of our team, you will play a key role in shaping unforgettable experiences, building something extraordinary from the ground up, and helping us become the Best Place to Work in Atlanta.