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A residential community is seeking a professional and customer-oriented Bilingual Leasing Consultant to support daily leasing operations. This role is responsible for assisting prospective and current residents, conducting property tours, and delivering excellent service in both English and Spanish to enhance the resident experience and support occupancy goals.
Key Responsibilities:
- Welcome and assist prospective and current residents in person, by phone, and online (English/Spanish)
- Conduct community tours and present apartment features, pricing, and availability
- Process lease applications, renewals, and required documentation accurately
- Maintain resident and prospect records in property management systems
- Respond to inquiries and resolve concerns in a timely and professional manner
- Support marketing and outreach initiatives to attract new residents
- Coordinate move-ins, move-outs, and unit inspections
- Ensure compliance with Fair Housing regulations and company policies
Skills & Competencies:
- Excellent customer service and relationship-building skills
- Sales-driven mindset with attention to detail
- Strong organizational and problem-solving abilities
- Cultural awareness and adaptability
Work Environment:
- May require weekends and flexible scheduling based on leasing needs
Requirements
Qualifications:
- Fluency in English and Spanish required
- Previous experience in leasing, property management, sales, or customer service preferred
- Strong communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Basic proficiency in Microsoft Office and property management software
- High school diploma or equivalent required
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