Supervisor Sales Support QA

As a Supervisor, the incumbent in this position oversees the day-to-day operations of a group of employees. This includes training and developing staff, assigning work, as well as interpreting and ensuring the consistent application of organizational policies. He/she possesses and applies knowledge of the principals, practices and procedures of a particular field of specialization. The Supervisor may initiate and communicate a variety of personnel actions, including disciplinary action and the scheduling and approving of overtime. Direct communication with the Manager on the team direction and focus