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•    Responds to computer system related support calls, handling or escalating in a timely manner
$20.00 per hour
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Responsibilities
•    Respond to computer system related request tickets; ensure all requests are handled or escalated in a timely manner
•    Monitor system performance and report issues as necessary
•    Complete all assigned shift tasks, including completion of scheduled jobs, documenting completion of tasks and completing turnover logs
•    Provide support for all systems, including software and hardware for all platforms, troubleshooting tasks and communicating to IT staff or service vendors
•    Maintain procedures and documentation for the equipment located in the data center
•    Locate and replace equipment malfunctions as required; complete appropriate paperwork for repair
•    Participate in the process to load code to the production environment
•    Ensure the computer room is maintained in a clean and orderly condition
•    Maintain the confidential nature of matters pertaining to company records, policies and customer lists
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Qualifications
Associate’s or technical degree in Computer Science or related field preferred.  Prior experience in iSeries and pSeries platforms preferred.
Additional Requirements:
•    Basic analytical and problem solving skillsÂ
•    Strong communication and customer service skills
NJ CER LICENSE REQUIRED
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At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework. Â
Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.
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