Navigator (Seasonal) - Lillie's Asian Cuisine

Navigator - Restaurant
A Navigator is the first point of contact for guests and is responsible for presenting exceptional customer service to ensure the guests’ first impression of the restaurant is a positive one.  

• Greet guests in a professional, pleasant and helpful manner and directs them to their seats promptly and present them with menus
• Responds to guest inquiries and requests in a timely manner 
• Maintain knowledge of the menu, daily specials, and restaurant promotions to provide accurate information to guests 
• Handle guest complaints or issues professionally or bring them to the manager when necessary 
• Take to-go orders over the phone and in person
• Responsible for a point-of-sale register and accepting credit cards, cash, comps or in payment of food and beverage charges
• Engage with guests to ensure they're happy with food and service 
• Refill drinks and clear plates as needed during guest’s dining experience.
• Monitors restaurant activity to determine seating/dining flow. 
• Performs opening and closing duties as directed by supervisor or manager
• Exhibit conduct in accordance with all Gaming Commission Regulations, Federal and State laws and regulations, and Golden Nugget and departmental policies and procedures
• Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service
• Performs any other duties as assigned

• 1 year of restaurant experience preferred 

• Organizational skills 

• Exceptional interpersonal and communication skills 

• Positive attitude 

• Work well in a team environment 

• Ability to multitask 

• Availability on weekdays, weekends, nights, mornings, and holidays 

• Previous money handling experience preferred

• Must be professional and neat in appearance

• Ability to stand for extended periods of time