Service Advisor - Baton Rouge

Friendly Powersports | Baton Rouge, LA | Full-time, onsite
Pay: Hourly base pay plus commission, with estimated total annual earnings of $40,000–$75,000.

Friendly Powersports of Baton Rouge is hiring a Service Writer to help customers get their motorcycles, ATVs, and side-by-sides serviced and back out riding. You'll be the main point of contact from drop-off to pickup, working with customers, technicians, and the parts department to keep repairs moving and customers informed.

Our service department stays busy year-round. We carry Honda, Yamaha, Kawasaki, and Polaris, along with a large selection of pre-owned units.

What you'll do

• Greet customers, listen to their service concerns, and write clear, accurate repair orders.

• Prepare and explain estimates, get customer approval before work begins, and communicate any changes in cost or timing.

• Coordinate with technicians and the parts department to track repair progress.

• Keep customers updated and explain completed work at pickup.

• Stay current with manufacturer training relevant to the service department.

What we're looking for

• Strong customer service and communication skills, both in person and over the phone.

• Attention to detail and the ability to stay organized while managing multiple repair orders.

• Dependability, follow-through, and the ability to work well with a busy service team.

• Experience with Lightspeed DMS is a plus.

Benefits

Medical, dental, vision, and life insurance, paid time off, employee discounts, and an employee snack and drink room.

If you enjoy working with customers and keeping a busy service department organized, apply to join our Baton Rouge team.