Description

COME JOIN OUR TEAM AT REEFER PETERBILT! Reefer Peterbilt is a second-generation family-owned medium & heavy-duty truck dealership looking for a Full-Time Service Advisor in Auburn Hills, MI. This individual must be customer-oriented, be a team player, highly organized, and motivated. No prior experience is required; however, it is highly preferred.

Responsibilities:

Answer incoming service calls, schedule service appointments, and maintain communication
Welcome customers in a timely, friendly manner and obtain necessary vehicle information
Help identify mechanical problems by carefully listening to customer concerns and doing visual inspections
Open repair order with detailed descriptions of customer concerns on repair orders to familiarize technicians on work to perform
Ensure customer approval on all estimated repairs
Follow up progress of each repair order during the day
Close repair orders to include required documentation and information according to policy/procedure and state laws
Explain all diagnoses, work performed, and any repair order charges to the customer
Establish and maintain good working relationships with customers to encourage repeat and referral business
Check in new trucks delivered to the shop and complete the proper forms
Perform other duties as assigned

Requirements

High school diploma or equivalent
Working knowledge of computers and proficient in web navigation
Strong written and verbal communication skills
Self-motivated and willing to learn
Must pass Pre-employment physical, drug, and background check

Benefits:

Health, Dental, Vision, Life Insurance, Short Term Disability, Accident Insurance, Critical Illness
72 PTO hours available at the time of hire
6 paid holidays
401K plan with company participation
Weekly pay schedule

Pay Range:

$23.00/hour - $29.00/hour, based on experience

Job Type:

Full-time

Schedule:

Monday through Friday, Days (8 hour shift)
Rotating Saturday, 7:00 am - 1:00 pm

This job description is not meant to be inclusive of all job functions, and job functions may be added or changed from time to time as directed by your supervisor. At Reefer Peterbilt Metro, we provide fair and equal employment opportunities for all employees and candidates regardless of race, color, religion, age, gender, pregnancy, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Learn more about this Employer on their Career Site