PARTS MANAGER

Automotive Parts Manager - Summary

Strives to return a satisfactory profit on dealer capital invested in parts inventory. Accomplishes objectives using proper purchasing procedures, inventory control, staff utilization, security, pricing, merchandising, displaying and advertising.

Automotive Parts Manager - Essential Duties

• Forecasts goals and objectives for the department and strives to meet them.

• Hires, trains, motivates, counsels and monitors the performance of all parts department staff.

• Prepares and administers an annual operating budget for the parts department.

• Maintains a balanced inventory consistent with the requirements of the service department, body shop, wholesale accounts and the do-it-yourself public.

• Establishes pricing parameters in each customer category that generate enough gross profit to produce a satisfactory profit while maintaining customer loyalty.

• Establishes individual parts inventory levels and balances them for maximum turnover.

• Ensures that parts inventory turns (established #) times per year.

• Monitors and adjusts inventory to minimize obsolescence.

• Ensures that all parts are properly tagged so that the dealership recovers full credit from the factory.

• Supervises stock order procedures.

• Sets and enforces a policy on the special ordering of parts. Ensures that stock orders represent at least (established %) percent of all orders.

• Analyzes sales, expenses and inventory monthly to maintain profit goals.

• Develops and administers an aggressive wholesale parts program to produce profit.

• Ensures that the same high-quality level of service provided to outside customers is also provided to internal dealership customers.

• Works with the service manager and body shop manager to ensure a timely turnaround of parts needed for internal jobs.

• Attends managers meetings.

• Holds weekly department meetings.

• Analyzes departmental operations and storage layout and revises as needed for maximum effectiveness.

• Provides technical assistance to parts department employees.

• Monitors parts department employees' payroll records.

• Coordinates a prompt, efficient and timely flow of paperwork.

• Directs shipping and receiving efforts to ensure timely processing.

• Monitors daily reports such as DOE, DOC and sales productivity.

• Develops and utilizes a lost sales tracking report.

• Directs outside parts and counter sales efforts, including a telemarketing program to keep in contact with customers.

• Develops sales promotions.

• Takes advantage of all manufacturers' inventory co-op advertising.

• Develops, enforces and monitors guidelines for working with customers to ensure maximum customer satisfaction.

• Handles customer complaints immediately and according to the dealership's guidelines.

• Ensures that all dealership purchases are properly accounted for before payment is made.

• Assists in the collection of past-due accounts.

• Supervises custodians to ensure that work area is kept clean.

• Enforces safety requirements, including but not limited to forklift training and operation, processing of MSDS sheets on all products carried and OSHA Right-to-Know.

• Understands, keeps abreast of, and complies with federal, state and local regulations that may affect parts sales.

• Maintains professional appearance.

• Other duties as assigned.