USC - Guest Relations Agent

Pay Rate: $12.00/hr

Essential Functions of the Job

• Greets and directs all members, players, caddies and patrons in a friendly, courteous and professional manner.
• Coordinates hospitality services for Berckmans Place patrons, including but not limited to, transportation, hotel reservations, dining reservations, Business Center requests, and other services as requested.
• Receives and routes calls in a professional and courteous manner.
• Receives, routes and/or sends correspondence for Berckmans Place patrons logging activity in accordance with established procedures.
• Manages cash box, distributes and reconciles money and records receipts.
• Maintains personal items for Berckmans Place patrons use.  

Other Duties and Responsibilities                                

• Maintains a clean and organized work space.
• Implements appropriate procedure for emergency situations such as inclement weather, 911 calls, fire alarms, evacuations, First Responder calls and received phone threats.
• Maintains the confidentiality of all Club business.
• Demonstrates a commitment to upholding professional standards in the work environment.
• Performs other duties which are deemed by management to be an integral part of the job.
• Attends mandatory orientation and training sessions. 
• Required to work schedule as defined by department to include holidays, weekends and overtime as needed.

Qualifications (required unless stated otherwise):
Skills/Knowledge/Attributes:

• Hospitality experience preferred.
• Displays interpersonal skills to work within a team environment.
• Ability to work in conditions that may include heat, cold, rain or other adverse conditions.
• Requires stooping, bending, lifting and transporting of objects up to 30 pounds.
• Requires sitting or standing for extended periods of time.
• Displays integrity and sincerity interacting with others.